Insurance Team Lead

1 day ago

Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time $104,000 - $130,878 per year

Work Schedule: Nightshift (8:30PM-5:30AM)

Work Setup: Onsite

Job Description:

This position will serve as a key member of the Non-Voice Service Team of Gallagher Service Center LLP. Reporting to the Process Manager, the Team Lead will be responsible for:

  • Understanding operational requirements and assisting with the design and implementation of new processes and tools
  • Cultivating a team environment that provides exceptional customer service and ensuring consistent high performance
  • Motivating, instilling accountability, and achieving results
  • Monitoring the effectiveness of a team of Process Associates
  • Preparing MIS reports
  • Interacting with customers and managing their queries
  • Providing day-to-day coordination of team activities
  • Attending and responding to written/electronic correspondence
Requirements:
  • Minimum 2 years on papers in an Assistant Manager/Team Leader role
  • Experience handling 15–20 FTEs
  • Background exclusively from international non-voice operations
  • Graduate/Post Graduate (Preferably Commerce)
  • Good academic record (50% or above)
  • Excellent communication skills (Verbal and Written)
  • Strong analytical skills
  • Minimum 4 years of post-qualification experience in BPO/KPO industry
  • Must have at least 2 years on papers as a TL and currently designated as a TL

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