Operations Team Lead

7 days ago

Taguig, National Capital Region, Philippines eData Services Phils., Inc. Full time ₱360,000 - ₱420,000 per year

We are seeking a highly motivated and experienced Team Lead/Supervisor to lead and manage a team of Medical Virtual Assistants (VAs). The Supervisor is responsible for driving team performance, ensuring the quality and timely completion of all projects, and acting as the primary escalation point for client and operational issues.

Key Responsibilities

Leadership & Team Management

  • Performance Oversight: Monitor and manage team key performance indicators (KPIs) and service level agreements (SLAs) to ensure all projects, tasks, and services are delivered to client specifications.
  • Workforce Management: Responsible for appropriate job distribution, workload balancing, and tracking the completion of projects and tasks assigned to the department.
  • Coaching & Development: Conduct ongoing training, coaching, and performance reviews. Identify team development needs and create organizational tasks and training modules to address gaps.
  • Process Improvement: Proactively identify opportunities for process optimization and contribute to project development initiatives to enhance departmental efficiency and service quality.

Operational & Client Support

  • Serve as the first-level escalation point for complex issues related to insurance verification, billing, scheduling, and client correspondence.
  • Ensure the team maintains strict compliance with all client protocols and healthcare industry regulations.

Qualifications

  • Education: Bachelor's degree (a Medical Allied Course graduate is highly preferred).
  • Experience: At least one year of supervisory or leadership experience in a Business Process Outsourcing (BPO) environment, particularly with insurance support, healthcare, or medical accounts.
  • Communication: Above-average English comprehension and excellent professional communication skills (both oral and written).
  • Technical: Strong computer literacy with proven ability to quickly learn new software and systems.
  • Schedule: Willingness to consistently work Graveyard Shift (US hours).
  • Skills: Exhibits strong critical thinking, analytical problem-solving, and the ability to work independently while managing a team.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Health insurance
  • Life insurance

Work Location: In person

  • Workflow Management Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs Workflow Management Team Lead, you will primarily be responsible for overseeing, leading and managing...

  • Contract Management Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱120,000 - ₱180,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs the Contract Administrator Team lead you will provide overall team leadership, people management and...

  • IT Operations Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    Benefits:HMO with FREE dependentsGroup life insuranceAnnual Performance IncentiveAnnual Appraisal20 Paid Time Off (PTO) per yearPOSITION SUMMARYThe Team Lead, IT Operations is responsible for providing advanced support for incidents and requests related to Global Business Center technologies and seeing them through to resolution.  This role is...

  • People Operations Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Unilever Full time ₱1,200,000 - ₱2,400,000 per year

    About UnileverWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...

  • People Operations Team Lead

    2 weeks ago

    Taguig, National Capital Region, Philippines Unilever Full time ₱1,200,000 - ₱2,400,000 per year

    ABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing...

  • Billing Operations Team Lead

    7 days ago

    Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking an experienced Billing Operations Team Lead (BPO) to oversee billing operations, ensure accurate and timely processing of invoices and expense reports, maintain financial controls, and lead a team of 10–15 staff. This role requires strong leadership, accounting expertise, and proficiency in ERP systems to drive process efficiency and...

  • Operational Lead or Team Leader

    7 days ago

    Taguig, National Capital Region, Philippines Addforce Human Resources Solution Inc. Full time ₱360,000 - ₱540,000 per year

    Job Title:Operations Team Lead (Telco Account)Schedule:Night Shift ScheduleSalary:40, ,000 MaxWork Location: McKinley, TaguigKINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENINGREQUIREMENTS:Minimum of 5 years in the BPO industry.Minimum of 2 years of experience in a supervisory or...

  • Security Engineering Lead

    1 week ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱120,000 - ₱180,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usThe mission of Trust & Safety - Safe Browsing is to make the world's information safely accessible to...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Operations Supervisor Travel/Airline (Taguig) | Onsite Location: McKinley West, Taguig Work Setup: Onsite Shift Schedule: Night Shift Start Date: ASAP Role Overview: We are seeking an experienced Operations Supervisor to lead a team of customer service agents in a dynamic travel and airline contact center environment. The ideal candidate will have a passion...

  • Team Lead

    5 days ago

    Taguig, National Capital Region, Philippines SpringSkill Full time ₱900,000 - ₱1,200,000 per year

    Job Title: Team Lead – ED / Surgery CodingLocation: Taguig.Salary: NegotiableAbout the RoleWe are seeking an experienced Team Lead – ED / Surgery Coding to oversee the daily operations of a coding and auditing team. The ideal candidate will have proven expertise in Emergency Department (ED) Facility, Surgery, and Observation Coding, combined with strong...