Technical Operations Analyst

Position Title: Technical Operations Analyst

Work Setup: Full Onsite for the first 90 days then will transition to a hybrid set up (3x a week onsite)

Work Location: Ortigas, Pasig City/Makati

Shift Schedule: Morning Shift

DESCRIPTION OF ROLE

·      Develop functional requirement based on business requirements, and identify the non-functional requirements for the solution architect

·      Gather data/user requirement with the help of Project Lead

·      Identify any gaps in business requirements and follow up with end users to detail the requirements

·      Revise program/system design in accordance with Approved Changes Request

·      Perform Java coding/programming as required by the project

·      Explain to business users how the proposed solution will implement their business requirements

·      Develop a deeper understanding of the business process, business organization and the expected business outcome

·      Conduct fit-gap analysis on product and develop reasonable working alternatives

·      Support the product evaluation during the service definition phase

·      Exchange changes in functional and non-functional requirements from the Remittance System Support (RSS) team

·      Prepare documentation that are compliant with the Banks Service Delivery Life Cycle (SDLC) requirements

·      Update documentation to reflect any changes made to the programs/systems

·      Develop test cases, test plan, and test data to validate solutions for the requirements

·      Assist in conducting functional testing

·      Ensure the operations support processes are aligned with the business objectives and stated business requirements

·      Conduct System Integration Testing (SIT)

·      Conduct user training on programs/systems assigned to him prior to their implementation

·      Assist the user in conducting User Acceptance Testing (UAT)

·      Coordinate and provide controls on the transfer of new or modified programs/systems to the test or production environment

·      Perform system verification

·      Supervise the fixes and prepare for the reported problems

·      Maintain the system and fixes made using the prescribed Bank forms

·      Assist in debugging programs assigned to the team

·      Perform quality assurance on projects assigned to him

·      Perform other related functions as may be assigned to him from time to time

MAINTENANCE DELIVERY

·      Ensure thorough obsolescence and vulnerability assessment on existing systems and applications are conducted regularly

·      Identify and analyze potential risks associated with obsolete components, vulnerabilities, and other findings. Report, as necessary

·      Collaborate with relevant teams to develop and implement mitigation strategies for identified risks

·      Stay abreast of industry trends and emerging threats to inform proactive measures

·      Coordinate maintenance (patch and preventive) activities

·      Collaborate with stakeholders and/or relevant teams to assess and procure updated software and hardware components

·      Document and communicate findings, recommendations, and implemented solutions to stakeholders

·      Ensure compliance with security policies, standards, and regulatory requirements

·      Ensure maintenance of a comprehensive inventory of system components for effective monitoring

·      Continuously monitor and evaluate the effectiveness of implemented solutions and process to adapt to the evolving needs of the organization

FIX AND ENHANCEMENTS

·      Collaborate with business stakeholders and other relevant teams to identify opportunities for application enhancements

·      Strategize on the priority and solutioning based on business need

·      Coordinate with IT Operations and relevant teams to understand the root causes of reported issues and propose effective solutions

·      Design, develop, and implement enhancements and permanent fixes to address identified problems

·      Conduct thorough testing to ensure the effectiveness and stability of the implemented solutions, patches, and preventive maintenance activities

·      Provide technical expertise and guidance to support teams in troubleshooting and resolving complex issues

·      Document all enhancement and fix implementations, ensuring comprehensive and clear records

·      Collaborate with change management and release management to ensure seamless deployment into production environments

·      Participate post-implementation reviews to assess the impact of changes and identify areas for improvement

·      Stay informed about industry best practices and emerging technologies to drive continuous improvement in application performance and functionality

·      Ensure adherence to SLA (Service Level Agreement), and unit goals

QUALIFICATIONS:

·      Experienced java developer

·      PostgreSQL or other database

·      Familiar with MVC software architectural pattern

·      Full-stack development is a plus