Technical Operations Analyst

1 week ago

Pasig, National Capital Region, Philippines 77GSI Full time ₱900,000 - ₱1,200,000 per year

Position Title:
Technical Operations Analyst

Location:
Ortigas/Makati

Work Setup:
 100% onsite, morning shift

Job Description:

  1. Provide 3rd line support to incidents/problems escalated by Level 2 support.
  2. Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
  3. Driving to get the root cause of the issue as part of attending incident tickets.
  4. Gather data, tests, and replicate incidents and problems.
  5. Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
  6. Create and maintain knowledgebase articles to document defects, common issues and processes.
  7. Database interrogation using Database Server and queries to analyze impact of defects.
  8. Investigate, diagnose and report software defects to Build Team or Software vendor for resolution and test the implemented fixes.
  9. Identify and implement workarounds until the underlying issues/defects are resolved
  10. Resolves complex issues.
  11. Triaging application issues and driving to get to the root cause of issues.
  12. Perform approved minor service requests.
  13. Consult and coordinate the effort within the team and other support team to resolve incidents in timely manner
  14. Regularly update stakeholders in an ongoing troubleshooting and resolution efforts
  15. Develop and maintain relationship with different stakeholder and supporting teams
  16. Participate in technical training programs, collaborations and knowledge sharing sessions, and self-directed learning. Stays informed of new support methodologies/approaches/technologies.
  17. Contribute in building application AMS knowledgebase in application troubleshooting and resolution, with collaboration with App Owner, L2 Support, L4 Support, and Build Teams
  18. Participate and contribute in establishing continuous improvement culture to achieve AMSs goals related to minimizing tickets escalated to IT-FD-AMS.
  19. Gather data needed in function metrics reporting and analytics for decision making and improvements insights.

  • Technical Operations Analyst

    3 days ago

    Pasig, National Capital Region, Philippines 77 Software Full time ₱600,000 - ₱1,200,000 per year

    Position Title: Technical Operations AnalystWork Setup: Full Onsite for the first 90 days then will transition to a hybrid set up (3x a week onsite)Work Location: Ortigas, Pasig City/MakatiShift Schedule: Morning ShiftDESCRIPTION OF ROLE·      Develop functional requirement based on business requirements, and identify the non-functional requirements...

  • AutoCAD Operator/Draftsman

    3 days ago

    Pasig, National Capital Region, Philippines AC TECHNICAL SERVICES INC. Full time ₱336,000 per year

    JOB SUMMARY: (In a few lines, describe the over-all job or function of the position)The job role of AUTOCAD Operator is to utilize computer aided drawings from complex instructions.Takes verbal and written order, implement it into planned sketches with calculation before final work.EDUCATIONAL ATTAINMENT:Bachelor's degree in Electrical Engineering,...

  • D365 Finance and Operations Analyst

    6 days ago

    Pasig, National Capital Region, Philippines iSupport Worldwide Full time ₱40,000 - ₱80,000 per year

    D365 Finance and Operations AnalystThe D365 Finance and Operations Analyst oversees user access, addresses system issues, and reviews financial transactions within Microsoft Dynamics 365 and Azure. The role enhances efficiency by introducing automation and ensuring system accuracy through accurate configuration and secure access controls. This role works...

  • Operations Analyst US

    17 hours ago

    Pasig, National Capital Region, Philippines Global Staff Connections Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Graduate of Accounting, Finance, Business Administration, Office Management, or any relevant degreeAt least 3 years of experience as Real-Time Analyst, Workforce Analyst, or any relevant roleMust be proficient in Microsoft Excel and other Office 365 Applications (Outlook, Teams, Word, PowerPoint, etc)Strong organizational and planning...

  • Sales Operations Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines Acquire Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldSales Operations AnalystRiskonnect, Inc. is the leading integrated risk management software solution provider that...

  • VP for Technical Operations

    3 days ago

    Pasig, National Capital Region, Philippines International Consulting & Hiring Solutions (ICHS) Full time ₱2,000,000 - ₱2,500,000 per year

    VP for Technical Operations (Renewable Energy)On-site : Ortigas (possibility of Hybrid set-up)As theVP for Technical Operations, you will play a crucial role in leading and overseeing the company's daily technical/operation service activities, ensuring that the business runs smoothly and efficiently.This role requires a strategic thinker who can implement...

  • Operations Analyst

    1 week ago

    Pasig, National Capital Region, Philippines Inchcape Full time ₱30,000 - ₱60,000 per year

    Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we're pursuing an exciting strategy to evolve our global business and lead our industry's transformation.Join Inchcape Digital, part of Inchcape global network. You'll explore and develop cutting-edge technology and data solutions that are driving our...

  • Technical Lead

    1 week ago

    Pasig, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Position Title: Technical LeadLocation: Ortigas/MakatiWork Setup: Full RTO/Hybrid, morning shiftJob Description:Assists in prioritization of IT projects as part of the business planning/demand planning cycle for the UnitsAlign with the project manager on the overall technical outcomes for the modules and delivery timelinesLeads the kick-off process ensuring...

  • Senior Security Analyst

    3 days ago

    Pasig, National Capital Region, Philippines Converge ICT Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    Senior Security Analyst (Technical Assurance & Offensive Security) Ready Shape the Future of Converge as We Evolve from Telco to TechcoJob DescriptionSeeking a highly skilled Senior Security Analyst to serve as our technical cornerstone for offensive security, application security, and vulnerability management. In this senior, hands-on role, you will lead...

  • Solutions Analyst

    3 days ago

    Pasig, National Capital Region, Philippines Azeus Systems Limited Full time ₱1,200,000 - ₱2,400,000 per year

    TheSolution Analystis responsible for designing and delivering web application solutions that align with user and business needs. This role combines business analysis with a strong technical foundation in relational database design and solution architecture. The Solution Analyst ensures that the application design not only supports workflows and business...