Senior Virtual Assistant

We are seeking a highly experienced and strategic Senior Virtual Assistant who will function as a Regional Business Operations Lead to oversee and drive the business infrastructure, talent management, and operational efficiency for our client's expanding IT Consulting footprint in Asia (Philippines and neighboring markets). This is a senior, high-impact remote role requiring executive-level communication, strategic discipline, and proven leadership experience.

This pivotal role combines senior-level operations management, strategic talent acquisition, and commercial coordination. You will own the day-to-day business operations for the Asian region, lead end-to-end recruitment for all roles, manage cross-cultural teams, and ensure operational readiness for client engagements, all while maintaining strict time alignment with North American leadership.

Mandatory Time Alignment: This role requires a mandatory overlap of 9:00 AM – 2:00 PM EST (Night Shift / Mid-Shift in PH) to work closely with the North American head office.

• Team Management, Recruitment & Performance:

• Lead end-to-end recruitment for consultants and operational roles in Asia (sourcing, screening, shortlisting, offer coordination).

• Manage and support a multicultural/offshore team across multiple time zones, driving productivity, alignment, and accountability.
• Implement and maintain KPI frameworks, OKRs, and performance dashboards for the regional team.
• Ensure smooth onboarding, documentation, and continuous improvement of people processes.

• Operations & Strategic Growth:

• Own day-to-day business operations for the client's Asian footprint.

• Support expansion of IT consulting and staffing services in Asia: assist in market research, lead generation, and sales coordination with the Canadian team.
• Translate high-level strategy into clear operating rhythms, processes, SOPs, and dashboards.
• Ensure compliance with local business practices, contracts, and vendor agreements.
• Set up and manage local vendors (coworking, tools, payroll partners, etc.) to support the team.

• Client, Vendor & Contract Management:

• Support the client in negotiating contracts, rates, and terms with offshore consultants, agencies, and vendors.

• Coordinate with sales / business development to ensure operational readiness for new client engagements.
• Track and report on key commercial and operational metrics to onshore leadership (pipeline, utilization, staffing, delivery risks, etc.).

• Collaboration & Time Zone Alignment:

• Maintain a mandatory overlap of 9:00 AM – 2:00 PM EST (non-traditional hours).

• Serve as the primary operations contact between the Asian team and the client's leadership.
• Communicate clearly and proactively—written reports, regular check-ins, and escalation of risks or issues.

• A college graduate with a degree in Business Administration, Operations Management, Human Resources, or a related field.
• 7+ years of experience in operations, business management, talent management, or project leadership, ideally within IT, tech consulting, or professional services.
• Proven experience in international recruitment (sourcing talent across countries, working with remote consultants, agencies, or BPOs).
• Exceptional communication, leadership, and organizational skills in English – both written and verbal.
• Strong track record managing offshore or multicultural teams across multiple time zones.
• Solid experience negotiating contracts, rates, and terms with contractors, vendors, or agencies.
• Demonstrated exposure to sales / business development or supporting commercial teams.
• Strong understanding of KPI frameworks, OKRs, and performance management tools.

• Direct exposure to a Canadian leadership team in a high-growth IT consulting firm.
• Strategic position with real influence on how the Asia operations are built and scaled. Long-term opportunity for someone who wants to own both operations and commercial impact, not just HR or admin.

Blue Wolf Solutions is a leading provider of innovative IT and business solutions. We have a strong presence across the Philippines and a reputation for delivering high-quality services to our clients. Our team of dedicated professionals is passionate about driving innovation and helping our clients achieve their goals.