Operational Technology

4 days ago

Manila, National Capital Region, Philippines Shopee Full time ₱70,000 - ₱120,000 per year

Department Operations

LevelExperienced (Individual Contributor)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Act as the Philippines Centre Point of Contact between the Philippines engineering team with Regional engineering teams based in Singapore and China for SPX Automatic Sorting Machines (ASM).

  • Risk Management
  • Manage the reliability and security of the ASM IT and OT network and systems
  • Own the risk assessment process as well as the respective mitigation and preventive measures
  • System Setup & Maintenance
  • Set up ASM PCs and servers for basic log rotation and cleanup at high-priority Sorting Centres
  • Support routine OT system health checks, backups, and housekeeping tasks, with the assistance from Regional teams - (1) Reg SPX ASM (based in SG); and (2) Reg SRE (based on CN)
  • Tools & Systems Evaluation
  • Assist in testing and comparing remote access tools and network management systems
  • Provide input for selection and deployment of monitoring solutions
  • Network Operations Support
  • Assist in basic configuration and troubleshooting of network devices (routers, switches, firewalls)
  • Monitor network performance using available tools and escalate issues when required
  • OT Documentation & Knowledge Base
  • Collate and maintain ASM (Automatic Sorting Machine) OT (Operational Technology) documentation including network topology drawings and IP inventories
  • Create and update the SPX Knowledge Base for OT systems of all ASMs

Requirements:

  • Bachelor's degree in Engineering (Computer Engineering is preferred)
  • Basic understanding of networking concepts
  • Familiarity with network hardware (routers, switches, firewalls, servers, IPCs)
  • Curious and motivated to understand root causes and dedicated to solving problems
  • Strong sense of ownership with ability to take a structured, hands-on approach using methodologies like DMAIC or PDCA
  • Eagerness to learn and adapt to new technologies
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders (e.g. Corp IT, Reg SPX ASM, SRE, Devs, ASM leads
  • Exposure to industrial or OT systems (PLCs, HMIs, SCADA)
  • Basic Linux or Windows Server administration experience
  • Hands-on experience on baremetal/ virtualization platform (exsi, vmware, hyperconverged infrastructure)
  • Knowledge of network monitoring tools (e.g., Netdata, PRTG, Zabbix)
  • Familiarity with basic scripting languages (Python, Bash)
  • Hands-on with automation/configuration management tools (Ansible, Saltstack)
  • Amenable to being assigned in Laguna and Bulacan
  • Amenable to travel

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