Information Technology Manager

1 week ago

Manila, National Capital Region, Philippines Filcan Global Envelope Strategies Full time ₱600,000 - ₱1,200,000 per year

Company Description

FC Global is a dynamic Business Process Outsourcing company with strong ties to the Philippines and Canada, providing high-quality, cost-effective support services globally. We excel in customer service support, helpdesk, software development, marketing support, admin support, and virtual assistants. Our commitment to excellence enhances our clients' operations, ensuring streamlined processes and substantial value.

About the Role

We are seeking a seasoned IT Manager with extensive Cybersecurity and MSP experience to join our client's team in a high-impact role. This is not a purely technical position with a mapped-out routine, rather, it's a leadership role that requires adaptability, sound judgment, and the ability to balance shifting priorities. You'll be relied upon as a trusted partner in ensuring that operations run smoothly and securely, providing both strategic direction and hands-on oversight.

This is a long-term role with significant influence on how technology and security are shaped across the business.

Key Responsibilities

  • Lead cybersecurity strategy and oversight, including proactive threat detection, incident response, risk management, and policy enforcement.
  • Conduct technology and security audits across internal and client systems, ensuring compliance with standards (ISO 27001, SOC 2, NIST).
  • Develop and maintain long-term IT roadmaps aligned with business goals.
  • Provide executive-level advisory on risk, security posture, and technology strategy.
  • Oversee infrastructure and cloud environments (Microsoft 365, Azure, networking, hybrid setups).
  • Interpret KPIs and operational data to identify inefficiencies, vulnerabilities, and areas for improvement.
  • Collaborate closely with internal teams, often negotiating with senior engineers and providing leadership when priorities shift.
  • Act as a secondary escalation point for critical client incidents, though the role is not primarily client-facing.

Qualifications

  • 8–10+ years of IT experience, with senior-level roles in a Managed Service Provider (MSP) environment.
  • Proven cybersecurity leadership, including experience with frameworks like ISO 27001, SOC 2, and NIST.
  • Strong technical background in Microsoft 365/Azure, networking, virtualization, and hybrid infrastructures.
  • Experience conducting audits and driving compliance and risk assessments.
  • Excellent communication and executive advisory skills, with the ability to present risk analyses and strategic plans to leadership.
  • Track record of leading distributed teams and collaborating across time zones.
  • Adaptable, pragmatic, and able to prioritize effectively when business needs change.

Why Join Us?

  • This role is designed for someone who wants to make a long-term impact, not just executing tasks, but shaping direction. You'll be a key resource relied upon for leadership, strategy, and operational insight, working in a progressive, remote-first environment.

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