Executive – Indoor Sales Support – Freight Forwarding

The Indoor Sales Support Executive plays a key role in supporting the sales team by handling customer inquiries, preparing quotations, managing documentation, and coordinating with internal departments. This position helps ensure a smooth sales process and enhances customer satisfaction by providing accurate and timely service from the office

Key Accountabilities

• Perform cross selling, prepare quotations, sales proposals, and service agreements based on client requests, ensure healthy quote conversion.
• Process bookings and follow up on inquiries from the sales team or customers , and support field sales representatives with pricing, documents, and customer updates.
• Handle incoming phone calls and emails from customers regarding services, schedules, and pricing.
• Provide proactive updates to customers regarding shipment status, documentation, and lead times , and build strong working relationships with existing and potential clients.
• Liaise with operations, customer service, and accounts departments to ensure smooth delivery of services.
• Coordinate closely with overseas agents and internal departments for quotation accuracy and timely responses , and assist in resolving customer issues or complaints quickly and professionally.
• Maintain and update customer databases and records (Customer Relationship Management CRM system or internal tracking tools).
• Generate daily/weekly sales reports, quotations logs, and follow-up schedules , and track sales leads and follow up on outstanding quotations.

Qualifications, Skills and Experience:

• A minimum Diploma in Business Administration, Logistics, Marketing, or related field.
• 1–3 years of experience in logistics, freight forwarding, or customer support roles is preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Excellent communication skills
• Strong organizational skills and attention to detail.
• Able to work independently, multitask, and prioritize effectively.

Equal Employment Opportunity (EEO)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

About DP World

DP World is reshaping the future of global trade to improve lives everywhere. Operating across six continents with a team of over 115,000 employees, we combine global infrastructure and local expertise to deliver seamless supply chain solutions. From Ports and Terminals to Marine Services, Logistics and Technology, we leverage innovation to create better ways to trade, minimising disruptions from the factory floor to the customer's door.

In Asia Pacific, DP World employs over 15,000 people across 22 geographies. We operate 17 ports and terminals, complemented by a comprehensive suite of end-to-end supply chain solutions - to connect the region to the rest of the world.

WE MAKE TRADE FLOW

Disclaimer:

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