Business Analyst

The Senior Systems/Business Analyst will be responsible to work with project managers, product owners, system owners, users, ITD infrastructure and solution delivery team, and other relevant parties in identifying requirements for the HR Service Desk application of BPMSD and other stakeholders including 3rd-party vendors.

The Senior Systems/Business Analyst will have a strong understanding of HR business processes and solid knowledge of modules, tables, views, data management and reporting concepts of ServiceNow. His/her expertise in understanding the business as well as its technical composition will result in efficient gathering and analysis to support the HR functions, business cases and systems requirements.

The Senior Systems/Business Analyst will be responsible for coordinating the efforts of other business analysts within the team and ensure that all data and processes are validated based on the defined requirements. He/she will also ensure that all project deliverables are of high-quality, all of which are in-sync and aligned to the IT Department system guidelines and 3rd Party's specifications.

The Senior Systems/Business Analyst will also investigate and coordinate system issue resolution, which includes but not limited to the enhancements and/or creation of systems packages, procedures and reports.

The Senior Systems/Business Analyst will work under the supervision of and report to IT Department -Digital Solutions Unit. He/she will work closely with BPMSD and ITD project team, decision makers, system owners and end users.

Within an assigned Project Team, the Senior Systems/Business Analyst works with, and under guidance from the project leadership to:

1. Obtain a deep understanding of the project client's business processes and operations.

2. Lead the requirements elicitation of the HR Service Desk instance in Service Now, including delivery of artifacts (eg. Business Process Documentation, Functional/Non-Functional Specifications, etc.)

3. Perform root cause analysis, and work with relevant parties to troubleshoot operational issues associated with systems/tools;

4. Plan appropriate solutions based on collaborative efforts with multiple user groups and stakeholders. Prepare and maintain documentation of the same.

5. Assist in work prioritization of on-going and future systems; and align the prioritized deliverables with the Team and Business Users in a timely manner;

6. Conduct knowledge sharing/orientation and training to both Technical Teams and Business Users as needed.

7. Coordinates with vendor resources to clarify requirements and ensure the same standards on planning, execution, and reporting are met as a minimum.

8. Coordinates with the appropriate QA Teams as required. May be involved in System Test (ST), System Integration Testing (SIT), Regression testing, Performance Testing, and User Acceptance Testing (UAT).

9. May be required to prepare and execute appropriate communication plans including presentations and conduct training on the support team's product.

MINIMUM QUALIFICATION REQUIREMENT

• Bachelor's Degree in Computer Science, Business Management, Accounting or any related course.
• At least 10 years of solid experience in business analysis and 3 years in a senior business analysis role.
• 5 years of experience in designing and documenting business processes.
• 5 years of experience in quality assurance and testing IT applications.
• Experience in Contact Center or Shared Services solutions and Product Design experience is highly preferred.
• Strong communication and stakeholder management skills.
• Must have excellent written and spoken communication skills in English.
• Knowledge on an end-to-end solution deployment and management lifecycle based on Waterfall, Iterative and Agile methodology is highly desirable.
• Proficient in Visio and other tools mainly used to create process flow diagrams
• Familiarity with ABACUS is a plus

Job Type: Fixed term

Contract length: 12 months

Pay: Php140, Php200,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Opportunities for promotion
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Work Location: In person