Client Billing Operations Manager

Job Description
Client Billing Operations
supports the end to end Billing process for the Global business units within Banking, Markets and Investor Services. Support clients, globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products. Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.

• Over $3.7Bn in fees are billed annually to over 130,000 billing relationships in 29 countries
• Over 150 products supported by over 3,000 service codes & hundreds of price points
• Over 2.4 million statements and invoices are produced annually

As a Payment Lifecycle Associate within the Billing Operations team, you will support the end-to-end billing process for global business units within Commercial and Investment Bank, Markets, and Investor Services. You will perform invoice clearing within established SLAs and provide resolutions for invoice settlement inquiries. Your role is crucial in maintaining the integrity of our billing operations and ensuring client satisfaction.

Job Responsibilities

• Maintain various trackers and logs for metrics generation.
• Escalate internal and external findings to stakeholders promptly.
• Lead and participate in process improvements and re-engineering initiatives.
• Identify trends through data and behaviors to drive efficiencies.
• Coordinate efforts with peers and stakeholders to meet service level targets.a
• Address escalations in a timely manner.
• Represent the team in various forums.
• Research and remediate processing errors to resolve and prevent funding delays.
• Assist in monitoring Invoice Clearing KPIs and ensure timely resolution of breaks.

Required Qualifications, Capabilities, And Skills

• Strong knowledge of Investor Services products, including Custody and Fund Administration.
• Solid background in basic accounting.
• High energy and strong leadership abilities.
• Excellent organizational and time management skills.
• Outstanding communication skills, both written and oral.
• Ability to collaborate effectively to achieve functional goals.
• Excellent coaching and mentoring skills.
• Strong analytical and problem-solving skills.

Preferred Qualifications, Capabilities, And Skills

• Experience in process improvement and re-engineering.
• Familiarity with global billing operations and client support..

iption. While not every application will result in an interview, applications will be acknowledged.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.