IT Technical Support

6 hours ago

Taguig, National Capital Region, Philippines Playmate Leisure Solutions Corp Full time ₱360,000 - ₱420,000 per year

Job Responsibilities:

  • Technical support: Troubleshoot and resolve technical issues with computer systems,

networks, and peripherals for both internal staff and external customers.

  • System maintenance: Perform regular maintenance, upgrades, and repairs on computer

hardware and software to keep systems running smoothly.

  • Installation and configuration: Set up and deploy new hardware, software, and user

accounts, and configure new systems and networks.

  • Monitoring: Proactively monitor systems, networks, and servers to identify and address

potential problems before they cause an outage.

  • Documentation: Document all support requests, troubleshooting steps, and resolutions

in a ticketing system.

  • Escalation: Escalate complex issues to other IT professionals or departments when they

cannot be resolved at the support level.

  • User training: Provide guidance and training to users on how to use new applications or

features.

  • Support desktop operating systems, hardware and software with focus on MAC OS (all

versions of MAC OS, iPhone, iPad)

  • Create and maintain documentation for IT infrastructure matrix and procedures.

Job Requirements:

  • 3+ years of solid experience in IT support, preferably in a service desk, or MSP

environment

  • Strong diagnostic and troubleshooting skills across cloud, desktop, server, and network

setups

  • Familiarity with Windows, MacOS, or Linux environments, plus common business apps

  • Experience with network protocols (TCP/IP, DNS, DHCP, VPN) and Wi-Fi/router setup

  • Excellent English communication skills – both spoken and written

  • A stable broadband internet connection (dual connection preferred)

  • A strong work ethic, initiative, and ability to work independently in a remote

environment

  • Certifications such as CompTIA A+, MCSA, or CCNA are a plus

  • Server Administration: Active Directory, Group Policy, Users Management, Files &

Printer Sharing

  • Door Security Access and CCTV system

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion

Work Location: In person

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