L2 - L3 IT Support Engineer

4 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

About the Role

IT By Design is looking for an experienced 
Advanced System Administrator (L2–L3)
 to join our growing Managed Services team. This role is ideal for someone with a strong background in 
network administration, Microsoft 365, and Active Directory
, who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global environment.

Key Responsibilities

  • Provide advanced technical support for 
    server, network, and cloud environments
     (L2–L3 level).
  • Manage and maintain 
    Active Directory
    , 
    Microsoft 365
    , 
    Exchange
    , and 
    Azure AD
     environments.
  • Troubleshoot and resolve complex issues related to 
    network connectivity
    , 
    DNS
    , 
    DHCP
    , 
    VPN
    , and 
    firewalls
    .
  • Configure, monitor, and support 
    LAN/WAN networks
    , routers, switches, and security appliances.
  • Handle escalations from Level 1 engineers, ensuring timely and accurate issue resolution.
  • Implement and manage 
    backup, patching, and security protocols
     to maintain system reliability and compliance.
  • Collaborate with internal teams and clients to optimize IT infrastructure performance.
  • Document all technical activities, incident resolutions, and change management actions in ConnectWise.
  • Stay up-to-date with emerging technologies and recommend improvements for efficiency and security.

Qualifications & Skills

  • 2+ years
     of experience in IT infrastructure or systems administration (preferably in an MSP environment).
  • Strong expertise in:
  • Active Directory
    , 
    Group Policy
    , 
    DNS/DHCP
    , 
    Exchange
    , and 
    Office 365 administration
  • Networking concepts
     (TCP/IP, VLANs, VPN, routing, switching)
  • Windows Server (2016/2019/2022)
     setup and management
  • Experience with 
    Azure
    , 
    Intune
    , and 
    M365 security & compliance
     tools.
  • Familiarity with 
    firewalls
     (SonicWall, Fortinet, Cisco, or equivalent).
  • Hands-on experience with 
    virtualization technologies
     (VMware/Hyper-V).
  • Strong problem-solving, analytical, and communication skills.
  • Relevant certifications are an advantage: 
    MCSA
    , 
    MS-900
    , 
    Azure Administrator
    , 
    Network+
    , or 
    CCNA
    .
  • Willing to work 
    onsite in Taguig (BGC)
     on a 
    night shift schedule
    .

  • L2 IT Support Engineer

    1 week ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱1,200,000 - ₱1,800,000 per year

    Position: L2 IT Support Engineer (MSP / Cloud Infrastructure)Location: Makati City | Hybrid / Night ShiftEmployment Type: Full-TimeAre you an experienced IT Support professional with strong exposure to MSP environments, Microsoft 365, Azure, and network security? We are looking for a Level 2 IT Support Engineer to join our growing team. In this role, you...

  • L2 MSP Engineer

    3 days ago

    Taguig, National Capital Region, Philippines IT by Design Full time ₱720,000 - ₱960,000 per year

    L2 MSP EngineerLocation: Bonifacio Global City, Taguig, Metro ManilaWork Setup: Full-time, OnsiteCompany: IT By Design Philippines, Inc.About the RoleWe are seeking a skilled Level 2 MSP Engineer to join our dynamic team at IT By Design Philippines Inc. Based in Bonifacio Global City, you'll be part of a fast-paced Managed Service Provider (MSP) environment,...

  • IT Help Desk Analyst L1.5-L2

    15 hours ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱144,000 - ₱600,000 per year

    About Us:IT By Design is a global leader in providing IT solutions and services to Managed Service Providers (MSPs). With our people-first culture and focus on operational excellence, we support businesses in delivering reliable and high-quality IT support across the globe.Key Responsibilities:Provide Level 1 support via phone, email, and remote desktop...

  • Cyber Incident Response L2 Analyst

    16 hours ago

    Taguig, National Capital Region, Philippines Ben Edictio Corporated Full time ₱720,000 - ₱1,260,000 per year

    This is Direct Hire Permanent to our clientSalary offer depends on your experiences and skills. They will assess you. The salary range on this post is not the actual budget of our client but our idea only. Client may still negotiate with you.Position: Incident Response AnalystWork Schedule: Shifting and any shift assigned : Shift (APAC: 6am to 3pm, EMEA: 2pm...

  • L3 IT Support Engineer

    17 hours ago

    Taguig, National Capital Region, Philippines BCS Information Technology Corp. Full time ₱900,000 - ₱1,200,000 per year

    Key ResponsibilitiesProvide Level 3 technical support and resolve escalated tickets from the service desk and L2 support team.Manage and troubleshoot Azure Virtual Desktop (AVD) environments.Configure, provision, and maintain Azure and AWS cloud infrastructure.Oversee Windows Server and endpoint management, including patching and performance...

  • IT Support Engineer L2

    2 weeks ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    Location: Taguig, BGC | Onsite | Full-Time | Night ShiftAbout the RoleWe're looking for a highly skilled Senior Systems / Infrastructure Engineer to manage and support enterprise IT systems across servers, networks, virtualization, and cloud platforms. This role combines advanced technical support, infrastructure management, and client collaboration,...

  • Service Desk Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per year

    The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...

  • Data Engineer

    1 week ago

    Taguig, National Capital Region, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join theGNation todayResponsibilities:· Design and develop data pipelines that will ingest the data from the...

  • Analyst II Cloud Engineering

    1 week ago

    Taguig, National Capital Region, Philippines DXC Technology Full time ₱300,000 - ₱600,000 per year

    Job DescriptionEssential Job Functions:Provide first level of technical support related to platform via Incident, Request fulfillment, Change or Task on daily basisPerform technical investigation and provide short-term or long-term solution for issues reported within agreed SLAEnsure inquiries or issues raised in all medium of communications i.e MS Teams...

  • l2 sap abap analyst

    1 week ago

    Taguig, National Capital Region, Philippines Tap Growth ai Full time ₱300,000 - ₱600,000 per year

    We're Hiring: L2 SAP ABAP Analyst We are seeking a skilled and detail-oriented L2 SAP ABAP Analyst to join our dynamic team. The ideal candidate will possess expertise in ABAP programming and be able to troubleshoot and enhance existing applications, ensuring optimal performance and functionality. Location:Taguig, Philippines Work Mode:Work From Office...