L2 - L3 IT Support Engineer

3 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

About the Role

IT By Design is looking for an experienced 
Advanced System Administrator (L2–L3)
 to join our growing Managed Services team. This role is ideal for someone with a strong background in 
network administration, Microsoft 365, and Active Directory
, who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global environment.

Key Responsibilities

  • Provide advanced technical support for 
    server, network, and cloud environments
     (L2–L3 level).
  • Manage and maintain 
    Active Directory
    , 
    Microsoft 365
    , 
    Exchange
    , and 
    Azure AD
     environments.
  • Troubleshoot and resolve complex issues related to 
    network connectivity
    , 
    DNS
    , 
    DHCP
    , 
    VPN
    , and 
    firewalls
    .
  • Configure, monitor, and support 
    LAN/WAN networks
    , routers, switches, and security appliances.
  • Handle escalations from Level 1 engineers, ensuring timely and accurate issue resolution.
  • Implement and manage 
    backup, patching, and security protocols
     to maintain system reliability and compliance.
  • Collaborate with internal teams and clients to optimize IT infrastructure performance.
  • Document all technical activities, incident resolutions, and change management actions in ConnectWise.
  • Stay up-to-date with emerging technologies and recommend improvements for efficiency and security.

Qualifications & Skills

  • 2+ years
     of experience in IT infrastructure or systems administration (preferably in an MSP environment).
  • Strong expertise in:
  • Active Directory
    , 
    Group Policy
    , 
    DNS/DHCP
    , 
    Exchange
    , and 
    Office 365 administration
  • Networking concepts
     (TCP/IP, VLANs, VPN, routing, switching)
  • Windows Server (2016/2019/2022)
     setup and management
  • Experience with 
    Azure
    , 
    Intune
    , and 
    M365 security & compliance
     tools.
  • Familiarity with 
    firewalls
     (SonicWall, Fortinet, Cisco, or equivalent).
  • Hands-on experience with 
    virtualization technologies
     (VMware/Hyper-V).
  • Strong problem-solving, analytical, and communication skills.
  • Relevant certifications are an advantage: 
    MCSA
    , 
    MS-900
    , 
    Azure Administrator
    , 
    Network+
    , or 
    CCNA
    .
  • Willing to work 
    onsite in Taguig (BGC)
     on a 
    night shift schedule
    .

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