TikTok Shop Coordinator

We're a fast-growing performance marketing agency that manages tens of millions per month in direct-response ad spending for awesome direct-to-consumer brands.

We work with disruptive brands, big budgets, and make crazy ideas come to life

Our model is built upon the core values of Alignment and Transparency, which means that, unlike traditional agencies that win by charging huge retainers, Pilothouse wins by delivering huge results.

Alongside our team of 180+ members spanning Media Buyers, Copywriters, Content Managers, Landing Page Developers, Content Creators, Email & SMS Coordinators, CGC & Influencer Managers, we need a TikTok Shop Coordinator to manage and optimize our TikTok affiliate marketing operations and work alongside an amazing team.

REQUIREMENTS:

• Bachelor's degree in marketing, communications, or a related field (or equivalent experience).
• 1–3 years of experience in influencer, affiliate, or creator program coordination.
• Familiarity with TikTok's affiliate systems (Seller Center, Creator Marketplace, Affiliate Center).
• Experience using platforms like Euka, Kalodata, or other creator/affiliate CRMs.
• Strong writing and communication skills for creator outreach and coaching.

ESSENTIAL QUALITIES:

• Strong attention to detail with the ability to manage large volumes of affiliate records and communications.
• Organized and efficient in tracking deliverables and content status.
• Personable and empathetic when communicating with creators and resolving issues.
• Ability to identify performance patterns and recommend improvements.

THE DAY-TO-DAY:

• Scout, evaluate, and onboard TikTok creators to promote client products.
• Manage large-scale creator outreach using TikTok's Affiliate Center and tools like Euka and Kalodata.
• Provide coaching, feedback, and best practices to help affiliates succeed and improve conversion rates.
• Monitor affiliate content to ensure compliance with product exchange expectations and brand guidelines.
• Track deliverables, performance, and escalate underperformance when needed.
• Analyze performance to identify top creators and convert them into long-term content partners.
• Maintain fast and clear communication with affiliates (under 48 hours response time).

ABOUT THE POSITION

This role is all about helping brands win on TikTok by building and supporting a thriving creator network. You'll be hands-on in outreach, content coaching, and relationship building, while also leveraging data and tools to improve efficiency and scale. You'll play a key role in ensuring client brands gain visibility, high-quality content, and measurable conversion through TikTok Shop.

ABOUT PILOTHOUSE

We are focused on building a team of hustlers who are passionate about the Direct-To-Consumer space and who are eager to learn and grow. We push each other to do awesome work and encourage team members to bring even the wildest ideas forward.

Team culture is everything at Pilothouse. We have regular check-ins to discuss industry trends and new opportunities. You'll work with a team that has decades of marketing experience who want to learn from you just as much as you will from them.

ADDED BONUS

Whether you're new to affiliate/creator marketing or a seasoned pro, what matters most is attention to detail, hustle, and a willingness to learn. Experience managing content or creators on other paid media platforms (Meta, Google, YouTube, Amazon, etc.) is a plus.

APPLICATION INSTRUCTIONS

Along with your resume, please submit a cover letter and a brief explanation of why you are interested in this position.

Feel free to include an example of some of the awesome things you've done that make you stand out.

We appreciate your time and thank all applicants for their interest, but we will only be responding to shortlisted applicants.

BENEFITS

Perks for our online team members:

• Fun virtual events - we host company events to focus on fun and growth
• Casual dress
• Work from home
• Flexible work schedule

Job Type: Full-time

Work Location: Remote