Tenant Relations Officer

6 days ago

Tagaytay, Calabarzon, Philippines SM Supermalls Full time

Job Description:

Supervise maintenance services to ensure the proper upkeep of the commercial area, including its amenities, utilities and equipment; Undertake activities that relate with tenancy such as house rules and accounts management; and, interact with stakeholders including property managers and residents, in accordance with company standards of safety, cleanliness and orderliness for the purpose of achieving company objectives.

Qualifications:

  • At least 2 years' experience in property, hotel, or restaurant setting, property management, or tenant relations.
  • Technical or engineering background is a plus.
  • College graduate (preferably HRM, management or engineering course)
  • Knowledgeable in Microsoft applications, good in oral and written skills
  • Can perform with minimum supervision
  • Willing to work on flexible schedule

Roles and Responsibilities:

COMMERCIAL AREA MANAGEMENT


• Housekeeping & sanitation of the property by scheduling, arranging and confirming the implementation of housekeeping activities of the entire property; primarily, common areas, perimeter, administrative office, employee and customer facility, engineering facility and other non-leasable areas.


• Facility management of building premises by conducting physical and visual checks on the condition of the building facilities.


• Safety and security by performing safety audits according to property safety standards, ensuring safety of the customer and tenants and acts as the Safety Officer of the commercial area.


• Coordination and compliance with LGU on possible events requested inside the property and complying on requirement and reports needed by third party contractor (BDOI, etc).


• To check, monitor and study utilities consumption of tenants.


• Agency personnel supervision by meeting with agencies regarding property updates and concern; Review Agency work schedule and overtime time keeping forms; Ensure quality work is being rendered by the agencies


• Handling the Facebook page of the assigned property / commercial property

TENANT RELATIONS (COMMERCIAL AREA)


• Construction management by conducting of precon meeting and do turnover of area; ensure timely submission and processing of pre-con requirements; Check construction progress of tenants; Conduct inspections and ensure compliance to construction guidelines


• Pre-opening management by conducting house rules meeting; ensure submission of pre-opening requirements


• Accounts management by running monthly AUR; Collection of accounts and monitoring; Implement cashier posting, if needed; and, Endorsement of accounts to Leasing or Legal for collection, if needed.


• Billing management by encoding and billing of chilled water charges and oversee timely billing and encoding of other charges


• Oversee compliance of tenants for POS and CCTV installations, etc) and ensure Property housekeeping standards are met


• Attend to operational concerns of tenants with the commercial area


• Ensure smooth egress for tenants

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