reservations & ticketing agent cum admin staff (2 positions)

1 week ago

Makati City, National Capital Region, Philippines Vietnam Airlines JSC Full time ₱500,000 - ₱1,000,000 per year

Job Description

  • Handle all reservations, ticketing, and refund/rebooking requests for customers according to Vietnam Airlines' procedures.
  • Professionally address customer inquiries and resolve issues efficiently.
  • Manage general administrative tasks for the office, including handling documents, office supplies, and liaising with service providers...
  • Provide administrative support to other departments as needed...

Job Requirements

  • Bachelor's degree in Tourism, Business Administration, or related field from a reputable university
  • Minimum of 1 year of experience in the aviation or travel industry is required. Experience with Global Distribution Systems (GDS) like Amadeus or Sabre is a strong advantage.
  • Previous customer service experience in face-to-face or phone-based environments preferred
  • Excellent communication and problem-solving skills.
  • Fluent in English (both written and spoken) with strong customer service communication skills
  • Ability to work independently and handle work pressure.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and reservation management systems

General Information for All Positions:

  • Work Location: Makati, Manila
  • Employment Type: Full-time
  • In addition to applying online via JobStreet, interested applicants are requested to send their CV and cover letter in English to: and before 08SEP2025.
  • Must have legal right to work in the Philippines. Valid work permit or residency certification required for foreign nationals. National Police Clearance, Residency Certification/Work Permit and Good Health Condition must be shown before contract.

Vietnam Airlines is an equal opportunity employer and offers a competitive compensation package with opportunities for professional growth. We look forward to receiving your applications.

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