App Desk Sales Specialist

2 weeks ago

Taguig, National Capital Region, Philippines E-team Workforce Private Corporation Full time $104,000 - $130,878 per year

Job Description:

On your first day, you will:

  • Serve as the point of contact supporting Enterprise Advocates, Account Associates, EDO analysts and Marketplace Partners with app questions during the sales cycle.
  • Ensure all non-standard discounts have been approved by the proper Atlassian or Marketplace Partner authority.
  • Advise Enterprise Advocates, Account Associates, EDO Analysts and other sales support team members on general app process and policies.
  • Partner with cross-functional teams including Enterprise Deal Managers and other groups to support the sales cycle.
  • Partner with content managers and business process analysts to create process documentation for the App Commercial Desk.
  • Provide user feedback to technical teams in cases of unusual system behavior or any testing phase of new technologies that will support Atlassian's internal app sale operations.
  • Provide comprehensive feedback to Marketplace Partners on non-standard deal pipeline.

On your first day, we'll expect you to have:

  • Must have the ability and willingness to join video chats daily to support stakeholders, peers, management, customers, and partners.
  • Outstanding verbal and written communication skills.
  • Must be highly proficient in Excel, including creating ad hoc formulas.
  • Must have a working knowledge of Confluence and sales service desk tools.
  • Must have at least one year of experience providing direct customer support.
  • Strong sense of ownership for resolving support requests.
  • Strong customer service background, ability to work under tight deadlines, and balance many deal support requests.

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