IT Help Desk Analyst

Company DescriptionIT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care...

Must have atleast 1-3 years of experience in a service desk environment/IT helpdesk role - specifically with Linux, Microsoft Window and MAC OSMust be willing to start ASAPMust be willing to work on site in McKinleyWith good communication skillsJob Type: Full-timePay: Up to Php28,000.00 per monthBenefits:Paid trainingExperience:Helpdesk Analyst: 1 year...

About Us:IT By Design is a global leader in providing IT solutions and services to Managed Service Providers (MSPs). With our people-first culture and focus on operational excellence, we support businesses in delivering reliable and high-quality IT support across the globe.Key Responsibilities:Provide Level 1 support via phone, email, and remote desktop...

Job Overview:The Service Desk Analyst is responsible for providing first-level technical support to end-users while ensuring effective tracking, control, and management of IT assets throughout their lifecycle. This role combines service desk responsibilities with ownership of asset inventory accuracy, asset assignments, compliance, and optimization of IT...

Work Set-Up:100% Onsite in BGC, TaguigShift:Eastern Time ShiftOffice Location:Philplans Corporate Center, BGC, TaguigCompany DescriptionIT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help...

We're Hiring: Service Desk Analyst We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth...

Roles and ResponsibilitiesProvide technical expertise to the help desk teamAct as technical liaison between help desk and IM support groupsMaintain technical skill continuity and consistency of help desk staffEnsure continuous improvement of services provided by the help deskProvide telephone support to customer end usersProvide Problem Management System...

IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...

About the RoleThe Service Desk Analyst provides advanced technical support, resolving incidents beyond L1 capability. This role ensures timely resolution of complex IT issues, delivers high-quality customer service, and supports continuous improvement of IT processes and systems.Key ResponsibilitiesResolve escalated technical issues and perform in-depth...

Job Summary: Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services. Analysts respond to inquiries, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical care...