
IT Help Desk Analyst
4 days ago
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School
Roles and Responsibilities:
Provide first-level support via calls, emails, and tickets with a goal of first-call resolution
Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more
Perform SOP-based triaging and escalate complex issues to advanced teams
Maintain and contribute to our knowledge base
Deliver clear remote troubleshooting and guidance
Required Skills & Desired Skills
Must have 1 – 3 years of experience in technical service desk support in BPO Industry
Must have Hands-on with Windows, Linux, and Mac OS
Must have knowledge/experience of office tools, printers, scanners, network security & antivirus
Strong problem-solving and multitasking skills
Customer-focused with excellent communication skills
Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps
Willingness to work in night-shift schedule
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Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
How many years of experience do you have as an IT Helpdesk/Service desk?(Required)
1 – 2
2 – 4
Above 4 years
Are you willing to work on-site in McKinley, Taguig?(Required)
Yes
No
Are you willing to work on a night shift?(Required)
Yes
No
Do you have hands-on experience with Windows, Linux, and Mac OS?(Required)
Yes
No
Attach Resume(Required)
Accepted file types: pdf, docx, doc, Max. file size: 10 MB.
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