Field Service Dispatcher

4 days ago

Manila, National Capital Region, Philippines Offshore Launch Full time $3,840 per year

A trusted provider of commercial and residential fitness equipment services. We specialize in the installation, repair, and maintenance of fitness machines for gyms, wellness centers, and home users. With a focus on quality, reliability, and customer satisfaction, our mission is to keep every piece of equipment performing at its best—so clients can focus on their health and performance goals. We're looking for a highly organized and proactive Field Service Dispatcher to be the central link between customers and our field technicians. You'll schedule and dispatch service calls, keep customers informed, and help ensure our operations run smoothly.

Responsibilities
  • Deliver excellent customer service as the first point of contact.
  • Answer customer inquiries about services, pricing, and scheduling.
  • Ensure a positive customer experience by resolving complaints professionally.
  • Receive incoming service requests via phone, email, or system.
  • Prioritize jobs based on urgency, location, and technician availability.
  • Assign and dispatch technicians to customer sites.
  • Act as the central point of contact between customers, technicians, and management.
  • Provide technicians with job details, directions, and special instructions.
  • Handle escalations or urgent customer issues quickly.
  • Enter service requests and job details into the company's software/CRM system.
  • Track technician locations and job progress using GPS or dispatch software.
  • Manage last-minute changes such as sick technicians or equipment failures.
  • Assist in troubleshooting customer concerns before or during service.
  • Monitor workloads to ensure efficiency and productivity of the field team.
  • Coordinate with parts/supply teams to ensure technicians have necessary materials.
  • Assist managers with performance tracking and KPI reporting.
Requirements
  • Proven experience in dispatching, scheduling, or field coordination.
  • Strong communication and customer service skills.
  • Excellent organization and time management abilities.
  • Proficiency with CRM or field management tools (ServiceMinder a plus).
  • Familiar with Google Maps or route planning software.
  • Quick decision-making and problem-solving skills.
  • Reliable internet connection and dual-screen setup.
  • Fluent in written and spoken English.
Compensation & Benefits (to be provided by Offshore Launch)
  • $1,000 to $1,200, depending on experience
  • Up to $1,400 annual bonus contingent on performance evaluation scores
  • 13th month pay
  • Comprehensive HMO policy, including dependents.
  • Annual continuing education budget to support professional development

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