Medical Dispatcher

2 weeks ago

Manila, National Capital Region, Philippines ConnectOS Full time ₱60,000 - ₱70,000 per year

Shift Schedule

  • Sunday: 1:15 PM - 8:45 PM PH Time
  • Wednesday–Thursday: 6:45 AM - 5:30 PM PH Time
  • Friday: 8:30 AM to 7:30 PM PH Time

Shifts are all in Philippines Time Zone
Shifts are all in Philippines Time Zone
Salary: P60,000 - P70,000
Skills Required

  • 2+ years of experience as a Dispatcher supporting US clients.
  • Excellent written and verbal communication skills.
  • Knows how to navigate Tool Maps (e.g. Google Maps etc.)
  • Proficient in navigating MS Office Application & Google Workspace.
  • Dedicated and highly organized in work.

What will you do?

  • Scope of work:

  • Monitor and manage active deliveries

  • Update customers and drivers on ETAs and delays
  • Handle re-dispatch in case of failed delivery
  • Manage basic customer inquiries via phone/email/chat/client web portals

  • Prepare a brief nightly report/handover for the day team

  • Coverage Model: One dedicated dispatcher + shared backup for contingencies

  • Languages: Must have excellent English communication skills (spoken and written)
  • Technology: Ability to work within our TMS/dispatch software (training provided) and our clients web portals.

  • Service Level Expectations:

  • Answer calls within 15 seconds on average

  • Resolve or escalate urgent issues immediately
  • Maintain high accuracy and professionalism in customer communications

Join the awesome team and enjoy these benefits & perks:

  • WFH
  • Medical, Dental Coverage and Life insurance from day 1 of employment
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Regular Company Events, Work Life Balance, and Career growth opportunities

Work-Life Integration And Perks

  • WFH Engagements: Remote learning and employee development activities, Wellness sessions and health talks, Virtual team games and contests (Trivia, TikTok, Photo Challenges)
  • Regular company-wide events, engagement activities, and a culture that values work-life balance
  • Employee-wellbeing Office Facilities (Gym, Wellness Room, Childcare Facility, Entertainment Room, World-class Training Rooms)
  • Cafeteria with affordable food concessionaire partners.
  • Complimentary coffee and ice cream every day.
  • Sleeping Quarters and Shower rooms for comfort and convenience.

Prime Location

  • Conveniently located at Mega Tower, EDSA --- the heart of Metro Manila

JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

ConnectOSCareers #JoinConnectOS #ConnectOSNonTech #ConnectOSRecruitment

Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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