Patient Relations Specialist

2 days ago

Manila, National Capital Region, Philippines Premiere Medical and Cardiovascular Laboratory Inc. Full time ₱200,000 - ₱250,000 per year

Job Responsibilities:

  • Provides information to patients and doctors regarding preparations needed for certain procedures
  • Attends and answers patient queries and needs
  • Attends and responds to all patient and doctor requests, complaints, and other information
  • Will work with the Patient Service Team to ensure smooth running of the patient's flow
  • Provide the best customer care to patients
  • Get customer feedback and suggestions from the patients
  • Deals with customer issues in a positive manner and ensure customer satisfaction is achieved
  • Coordinating work, providing work information, dealing with queries, responding to complaints and resolving concerns
  • To receive and investigate reports of incidents, determine their causes and make recommendations for improving recurrence prevention and controls.
  • Provides excellent customer service to all internal and external clients by being helpful, efficient and diligent
  • Monitor patients' schedule to avoid long waiting time
  • Update patients' schedule and coordinate with liaison officer
  • Carry out any other duties that may arise from time to time

Job Requirements:

  • Graduate of any Bachelor's Degree
  • Excellent communication skills both oral and written
  • Keen to details, organized, versatile, and can work under pressure with minimal supervision
  • Good organizational and management skills
  • Must be able to address and coordinate issues or complaints of patients and doctors
  • Excellent interpersonal skills
  • Maintains a positive and professional demeanor
  • Dedicated to work and committed to excellence
  • Flexible and can work under pressure

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