Customer Relation Assistant

2 weeks ago

Manila, National Capital Region, Philippines Asian Hospital and Medical Center Full time ₱250,000 - ₱500,000 per year

Attends to all internal and external customer queries and concerns through all mediums of communication - in person, by phone, by email, through the website and other social media accounts.

  • Provides outstanding service to customers/ clients by giving timely resolutions to their queries.
  • Handles customer complaints in a timely and appropriate manner.
  • Endorses to concerned department all customer inquiries to ensure correct feedback is provided
  • Escalates the issue/s immediately to immediate superior if cannot be resolved on her own.
  • Provides updated information to customer (hospital services & packages, rate, doctors schedule, etc).
  • Serves as the key person during emergencies.
  • Monitors customer feedback form.
  • Operates efficiently the existing communication system - telephone, switchboard and public address (PA).
  • Performs other ad hoc duties as required.

Job Type: Full-time

Schedule

  • 8 hour shift
  • Day shift

Ability To Commute/relocate

  • Manila: Reliably commute or planning to relocate before starting work (Required)
  • Engage with a variety of tasks, adapting to the dynamic needs of a healthcare environment.
  • Collaborate with healthcare professionals to deliver quality service and care to patients.
  • Educational Qualifications: Must possess at least a Bachelor's degree in a related field.
  • Experience Level: Open to Fresh Graduates/Students willing to learn and grow in an operational capacity.
  • Skills and Competencies: Must be computer literate with proficiency in office software.
  • Working Conditions: Must be prepared to work in a dynamic environment that may require multitasking.
  • Qualities and Traits: Detail-oriented, proactive, with strong organizational capabilities and a collaborative spirit.

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