social media moderator

4 days ago

Quezon City, National Capital Region, Philippines Skaiwel Trading & Solutions Inc Full time ₱800,000 - ₱1,200,000 per year

Key Responsibilities:

  • Content Monitoring and Moderation:

Reviewing and approving/rejecting user-generated content to ensure it aligns with community guidelines and brand standards.
- User Engagement:

Responding to user inquiries, comments, and feedback in a timely and professional manner.
- Community Building:

Fostering a positive and engaging online community by interacting with users and encouraging constructive conversations.
- Issue Escalation:

Identifying and escalating sensitive or complex issues to relevant teams (e.g., customer support, PR).
- Content Removal:

Removing or reporting inappropriate content such as spam, offensive language, or harmful posts.
- Policy Enforcement:

Ensuring consistent and fair enforcement of community guidelines.
- Trend Analysis:

Identifying trends and sentiment within the community and providing insights to improve content and engagement strategies.
- Reporting:

Generating reports on moderation activities, user feedback, and community trends.

Essential Skills:

  • Strong Communication Skills: Excellent written and verbal communication skills are crucial for interacting with users and crafting appropriate responses.
  • Attention to Detail: Ability to identify and address violations of community guidelines and brand standards.
  • Judgment and Discretion: Ability to make sound decisions about content moderation and user interactions.
  • Empathy and Patience: Ability to handle user complaints and negative feedback with patience and understanding.
  • Familiarity with Social Media Platforms: Proficiency in using various social media platforms and moderation tools.
  • Problem-Solving Skills: Ability to identify and resolve issues related to content and user behavior.

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