Social Media Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines HGS Full time $70,000 - $120,000 per year

Location:
Bridgetowne, Quezon City

Work Set-up:
On-site

Company offers:


• Competitive Salary Package


• Language Premium


• Medical and Life Insurance


• Annual Salary Increase


• HMO on Day 1 + 1 Free Dependent upon Regularization

We are seeking a talented and experienced Social Media Managers to join one of our accounts in Quezon City. This is a full-time role that will play a crucial part in shaping and executing our client's brand strategy to drive engagement and business growth.

What you'll be doing

  • Monitor user comments across the company website and all associated social media channels in real-time.
  • Respond to user comments and inquiries in a friendly, professional, and timely manner, maintaining brand voice and tone.
  • Address any customer complaints, concerns, or feedback promptly, ensuring a positive experience for all users.
  • Maintain a consistent presence during key times (e.g., product launches, campaigns, events) to ensure timely responses.
  • Interactive Monitoring and Review
  • Track and evaluate user-generated content across various platforms (e.g., forums, social media, in-app comments, and live/video stream chats).
  • Assess posts, comments, images, and videos to ensure alignment with community standards and policy guidelines.
  • Identify, remove, or escalate content that is inappropriate, offensive, or harmful in accordance with moderation procedures.
  • Utilize moderation dashboards and tools to respond promptly and take necessary actions in real time.
  • User Interaction and Support
  • Address user reports and complaints related to inappropriate content or conduct.
  • Communicate with users professionally and empathetically when required, such as issuing warnings or offering explanations.
  • Enforce moderation guidelines consistently and impartially across all content and user interactions.

What we're looking for

  • At least 6 months of experience in social media management or customer engagement
  • Exceptional written communication skills, with the ability to adapt to different tones and situations.
  • Strong customer service and conflict resolution abilities.
  • Excellent attention to details and a quick, thoughtful decision-maker.
  • Highly organized with the ability to manage multiple platforms and priorities.
  • A passion for community-building and user engagement.

About us

Hinduja Global Solutions is a leading global business process management and customer experience solutions provider, partnering with some of the world's most respected brands. With a strong presence across Asia, Europe, and the Americas, we are committed to driving innovation, delivering exceptional results, and creating a positive impact in the communities we serve.

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