Social Media Manager

2 days ago

Quezon City, National Capital Region, Philippines Probe CX Full time $60,000 - $80,000 per year

● Own and grow the voice of a global brand across social platforms

● Create, manage and optimise engaging content for digital audiences

● Manila-based role in a collaborative, high-performing marketing and communications team

Are you someone who lives and breathes content, trends and community engagement? Do you thrive in a fast-paced, creative environment where your ideas can shape how people connect with a brand? If so, this is your opportunity to lead social media at one of the region's fastest-growing CX and digital transformation companies.

We're looking for a Social Media Manager to create and execute our multi-platform strategy, create content that gets noticed and grow a vibrant digital presence. This is a high-impact, hands-on role that sits at the heart of our communications function — where creativity meets strategy and storytelling meets performance.

What You'll Do:

● Manage the day-to-day execution of our social media channels for our house of brand (Probe Group, Probe CX, Convai and Innovior) — LinkedIn, Facebook, X (formerly Twitter), Instagram — aligned with broader comms strategy

● Create and curate engaging content, including copy, graphics, video and infographics

● Nurture a positive and active online community — responding to comments, messages and mentions with care and professionalism

● Collaborate with the extended Marketing & Communications team to support brand consistency and campaign success

● Use social media analytics to track performance, report on key metrics and inform strategy

● Stay ahead of platform trends, algorithm changes and engagement tactics — always looking for what's next

● Support paid campaigns and influencer engagement and assist during reputational or crisis comms moments when needed

What You Bring:

● 5–8 years of experience in social media management, ideally in a corporate or B2B environment

● Strong copywriting and content creation skills, with a solid grasp of tone, timing and platform-specific styles

● Experience using scheduling and analytics tools (e.g., Hootsuite, Sprout Social, Buffer)

● Understanding of online reputation management and community moderation best practices

● Creative thinking combined with a data-driven mindset — you know what engages, and why

● Bonus: familiarity with design tools or basic editing skills, plus exposure to social media advertising concepts

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