Client Solutions Manager

The Client Solutions Manager (CSM) for the Philippines is a strategic solution-driver who puts our customers at the core of everything we do. You will have the opportunity to lead key client relationships, leverage analytical skills, and develop platform and product expertise to become a trusted consultant in media planning, strategy, and measurement to our top Advertisers, enabling them to transform their business to win with the consumer of today.
With proven understanding of media & marketing, this sales role is responsible for partnering with the brand and agency team to develop trusted relationships & drive revenue by negotiating and optimizing complex opportunities. Success in this position requires a proactive mindset, focus on operational rigor, & demonstrated experience in data and analytical skills that allows the individual to translate a business objective into an analysis framework, in order to provide results & data-driven consultative sales approach, and the ability to independently drive impact while thriving in a dynamic, team-focused environment dealing with multiply external & internal stakeholders to deliver against business goals and navigating an environment of constant change.
The Client Solutions Manager will establish and strengthen key client relationships with a focus on driving revenue, & positively impacting Advertiser's business goals.

Client Solutions Manager - Manila, Philippines Responsibilities

• STRATEGY AND EXECUTION

• Manage a book of business and drive performance through operational rigor and sales acumen, identifying upselling and cross-selling opportunities, analyzing sales data, creating targeted sales strategies grounded in achieving measurable business results for our customers

• Identify and lead new business opportunities through developing and driving strategic account plans to drive investment growth

• Drive proactive media & measurement strategy, implementation, and optimisations to increase performance and investments

• Guide branding strategy, audience and media planning, and implementation & measurement of campaigns to deliver against pre-defined business key performance indicators. Outline and execute measurement strategy, tracking, and results delivery

• Identify optimization opportunities for improving performance by managing projects on complex work streams

• Build and nurture relationships with key clients and agency partners (media, creative, marketing partners, etc.)

• Oversee internal account operations (e.g. troubleshooting issues, account set up, etc.)

• EXPERTISE

• Act as a product & insights expert to identify and implement marketing solutions that drive measurable business results for our partners

• Proactively develop narratives and recommendations from custom analyses, build presentations, and present findings to business stakeholders

• Design experimentation initiatives, develop experiment tracking, analyze results and present recommendations

• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

• RELATIONSHIPS

• Establish and manage relationships with key clients and agency partners (media, creative, marketing partners, etc.) and internal cross-functional teams (sales, product, measurement, creative, top accounts, et al)

• Independently & proactively drive impact on local, regional, and global workstreams with varying complexity

Minimum Qualifications

• 4+ years of experience in working directly with marketing, media and/or consulting firms and demonstrated leadership skills required

• Effective and strategic problem solving and decision-making skills

• Managed multiple projects while maintaining strict attention to details

• Operational rigor and project management skills, is able to drive impact to business performance

• Experienced in analyzing data from a variety of different sources (quantitative and qualitative), presenting the data in a clear and concise manner, and developing actionable insights

• Experienced in identifying new opportunities for the larger organization & influencing the appropriate stakeholders

• Experienced in delivering insights to both technical and non-technical audiences

• Worked across cross-functional teams (internal and external)

• Can navigate ambiguity with agility to effectively lead complex and changing priorities

• Experience in Microsoft Excel/Gsheet and data analysis skills

• Fluent in English & conversational Tagalog are essential for success in this role

• Philippine Advertising Industry Experience

Preferred Qualifications

• Knowledge of statistics & experience with data querying (e.g., SQL, advanced Excel/GSheet)

• Experience working cross-functionally with Product teams to improve products features and functionalities

• Familiarity with Meta's suite of advertising solutions

• Experience in sales & solutioning skills in Tech and/or digital media

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

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