Client Manager
5 days ago
JOB OVERVIEW
We are looking for a proactive and personable Client Manager who can confidently communicate with our clients, manage relationships, and ensure smooth operations across all touchpoints. This role requires someone who is detail-oriented, professional in both written and spoken English, and able to represent the company with confidence and warmth.
JOB DESCRIPTION
- Build and maintain strong client relationships through regular communication (calls, emails, and messages).
- Handle client inquiries and concerns in a professional and empathetic manner, ensuring client satisfaction.
- Ensure all communications (emails, reports, templates) are accurate, well-written, and free from grammatical or formatting errors.
- Provide timely updates, progress reports, and end-of-shift handovers to the team.
- Stay on top of all client and team messages during shifts, ensuring nothing is overlooked or delayed.
- Manage multiple tasks efficiently by prioritizing, creating to-do lists, and following through on deadlines.
- Work independently with minimal supervision, while being accountable and transparent in reporting.
- Show initiative in identifying issues and proposing effective solutions.
- Collaborate with the internal team, blending seamlessly with the work culture and contributing positively to the environment.
JOB QUALIFICATIONS
- Excellent English communication skills (both verbal and written).
- Strong attention to detail, with the ability to spot and correct errors before communications are sent out.
- Previous experience in customer service, client management, or account handling (experience in call centers is a strong advantage).
- Confident and comfortable in speaking directly with clients, building rapport, and managing relationships.
- Highly organized, with proven ability to multitask, prioritize, and manage workloads effectively.
- Ability to work independently, stay organized, and manage tasks without constant supervision.
- Team player with a positive attitude and adaptable personality.
- Proactive, solution-oriented, and resourceful in handling challenges.
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