Urgent Hiring Major Incident Manager

4 hours ago

Fort Bonifacio, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱840,000 per year

Location: 31st Street, BGC, Taguig

Work Set up: Hybrid 3x onsite and 6 AM Manila Time

About the Role

We are seeking a dynamic Major Incident Manager to lead and coordinate responses to high-impact IT outages across our organization. In this critical role, you will ensure rapid incident resolution, minimize business disruption, communicate effectively with stakeholders, and drive continuous improvement through strong post-incident governance.

Key ResponsibilitiesIncident Identification & Declaration

  • Assess incoming incidents and determine if they meet Major Incident criteria.
  • Declare Major Incidents and activate response protocols (e.g., war room, crisis bridge).

Coordination & Control

  • Serve as the central point of contact for service owners, technical teams, and vendors throughout the incident.
  • Lead the Major Incident Team (MIT), manage war rooms/bridges, assign roles, and maintain focused resolution efforts.

Communication & Stakeholder Management

  • Provide clear, timely updates to executives, stakeholders, customers, and users across multiple channels.
  • Ensure consistent communication in partnership with service owners.

Resolution & Recovery

  • Oversee diagnostic and troubleshooting efforts to restore services quickly.
  • Coordinate emergency changes with Change Management to ensure controlled execution.
  • Validate resolution, close Major Incidents, and ensure documentation and communications are completed.

Post-Incident Review & Process Improvement

  • Facilitate After Action Reports (AAR) and ensure timely completion.
  • Lead post-incident review sessions, identify root causes, and track corrective actions to closure.
  • Monitor key operational metrics (e.g., MTTA, MTTR, downtime) and recommend preventative measures.

Governance & Documentation

  • Maintain accurate incident records, timelines, and action logs.
  • Ensure compliance with ITIL or internal governance frameworks and policies.

Required Skills & Qualifications

  • Strong leadership and ability to remain composed under pressure.
  • Excellent verbal and written communication skills; able to translate technical details into business-friendly language.
  • Proven ability to make sound decisions in crisis situations with clear prioritization.
  • Solid understanding of ITSM/ITIL practices, including Incident, Change, and Problem Management.
  • Analytical and metrics-driven mindset with a commitment to continuous improvement.
  • Technical fluency with infrastructure, applications, and vendor support environments.

Why Join Us?

  • Opportunity to play a critical role in safeguarding business operations
  • Work with highly skilled technical and leadership teams
  • Growth opportunities in IT Service Management and Operations
  • Competitive compensation and benefits packages

Job Types: Full-time, Permanent

Pay: Php70,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Flexible schedule
  • Flextime
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

  • Major Incident Manager

    4 hours ago

    Fort Bonifacio, National Capital Region, Philippines Eastvantage Business Solutions Full time ₱706,400 per year

    The Major Incident Manager (MIM) leads and coordinates all activities during high-impact IT outages. They ensure swift resolution while minimizing business disruption, handle stakeholder communication, and drive post-incident learning and process improvement.Key ResponsibilitiesIncident Identification & DeclarationAssess incoming incidents against...

  • L2 Incident Management Specialist

    3 hours ago

    Fort Bonifacio, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full time ₱1,200,000 - ₱2,400,000 per year

    Purpose of the roleAmadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's Technical Support team offers second line support to its global customer base in the hospitality industry, and has a strong influence on product defect/enhancement prioritization...

  • Security Guard

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines KKG DETECTIVE AGENCY INC. Full time ₱144,000 - ₱600,000 per year

    URGENT HIRING: Security GuardsKKG Detective Agency Inc. is urgently hiring Security GuardsJob DetailsStart Date: Take over on January 1, 2026Locations: McKinley and Vista Hub, Taguig City.Work Hours: 12-hour shifts.Compensation: NCR Rate.Perks: Free meals per shift.Application ProcessPlease submit your updated 201 files via email to: -Interviews will be...

  • Finance Manager URGENT

    4 hours ago

    Fort Bonifacio, National Capital Region, Philippines Homegrown Olympics Management Enterprises Full time ₱1,000,000 - ₱1,200,000 per year

    JOB TITLE: Finance ManagerDIVISION: Finance and AccountingREPORTING TO: Chief Financial Officer (CFO)EMPLOYMENT TYPE: Full-Time, Managerial LevelLOCATION: Bonifacio Global City, Taguig, PhilippinesI. POSITION OVERVIEWThe Finance Manager serves as a key business partner to the Chief Financial Officer, playing a pivotal role in safeguarding financial...

  • Administrative Assistant

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines House of Investments Inc. Full time ₱276,000 per year

    AdminReceives service reports from the Facility Officer that is recommended for special projects/Adhoc WorksSend invites to special project service providers to conduct site/branch inspection on the recommended special project/adhoc worksUpdates monitoring of special project cases i.e. Site inspection, Contractor proposal, AOB endorsement, CAPEX/OPEX...

  • Global Key User

    5 hours ago

    Fort Bonifacio, National Capital Region, Philippines Merck KGaA Full time ₱80,000 - ₱120,000 per year

    Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...

  • Sales Manager

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱540,000 per year

    We are urgently looking for an Event and Sales ExecutivePosition Title: Sales Manager (F&B)Salary: Php 45,000 + IncentivesLocation: BGC, Taguig CityEmployment Type: Full-TimeRequirements:- Has at least 3 years of Prior experience in B2B sales- Has proven B2B Sales experience- Familiar with CRM Tools, email marketing platforms, or sales tracking tools-...

  • Sales and Marketing Staff

    5 hours ago

    Fort Bonifacio, National Capital Region, Philippines The Hiring Hub Full time ₱216,000 - ₱228,000 per year

    Key ResponsibilitiesPrepare and send quotations to prospective customers in a timely and accurate manner.Follow up on submitted quotations to clarify details, address questions, and close deals.Generate leads through outbound cold calls, identifying potential customers and qualifying them.Convert qualified leads into customers and support sales efforts to...

  • Warehouseman

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines de39698d-4e57-49be-b288-414e3fdd3e48 Full time ₱250,000 - ₱500,000 per year

    JOB DESCRIPTION OF DUTIES & RESPONSIBILITIES :Receiving & Inspection:Receive incoming deliveries and verify quantity, item name, packaging against Purchase Orders (PR) , delivery receipts, and invoices.Inspect goods for damages, discrepancies, expiry dates or quality issues and report any variances using Incident Report Form (IR).-Tag and label all received...

  • Cloud IT Specialist

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines SPD Jobs, Inc. Full time ₱400,000 - ₱800,000 per year

    Job Description:Familiarize CLOUD organizations and processes Guide partner on how to correctly obtain CLOUD technical support Actively respond to, track, and manage partner and their customer requirements and service requests(technical/non-technical), and push customers to resolve customer requirements as soon as possible.GoCloud Partner Development...