Admin & Operations Coordinator

About Good Morning Wines (GMW)

Good Morning Wines pioneered the introduction of Japanese wines into the Philippines and remains the Philippines' first and only wine merchant dedicated to Japanese wines, engaged in distribution, e-commerce, retail, and bar operations. GMW values precision, attention to detail, and, most of all, honesty, integrity, and sincerity.

Role Purpose

Own the conversion layer, turning quotes and demand into clean, reconciled revenue, by running order-to-cash admin (no financial handling or custody), reservations management, e-commerce stock and price control, inventory assurance, dispatch coordination, CRM hygiene, and light events administration.

Key Responsibilities

1. 
Order-to-Cash
(no financial handling or custody)

• Prepare and send quotes/invoices within 24 hours of trigger.
• Coordinate official receipt (OR) issuance after confirmed payment; track payments from founder-verified proofs.
• Maintain AR aging and send polite follow-ups; keep price lists/SKUs current across retail/trade/event tiers (founder-approved changes only).
• Separation of duties: No cash custody and no bank access. You prepare, track, and reconcile documentation; founders approve and move funds.

2. 
Reservations Management
(TableCheck)

• Own the TableCheck console during business hours; confirm/decline requests, manage waitlists, resolve conflicts.
• Maintain daily capacity templates (seatings, time slots, cutoffs); update holiday/closure schedules.
• Send/monitor confirmations and reminders; apply special notes (occasions, dietary flags, seating requests).
• Manage no-shows/cancellations per policy; log outcomes to CRM.
• Coordinate special event blocks and pre-set menus with founders; publish/unpublish event slots as instructed.
• SLA: Acknowledge and process new reservations within 2 business hours (Mon–Fri, 9am–6pm); guest comms via TableCheck inbox, email, and phone when needed.

3. 
E-commerce Catalog & Stock/Price Control

• Daily stock sync: reconcile live website stock with the master inventory ledger; unpublish OOS items; republish upon restock.
• Implement founder-approved price updates only; ensure price parity across website, master SKU sheet, and POS exports within 1 business day.
• Maintain SKU hygiene (naming, vintage/year, size, ABV, basic info).
• Run a weekly site audit (broken links, incorrect variants, visible drafts, mismatched pricing/stock); resolve or escalate.

4. 
Inventory Assurance

• Weekly stock check (remote by default) using photo-verified counts + POS exports; occasional brief on-site verification only as operationally necessary.
• Document variances/breakage/spillage; maintain FEFO prompts and par-level alerts; log sample-kit withdrawals/transfers.

5. 
E-commerce & Dispatch Coordination
(Shopify; Grab/Lalamove)

• Book couriers, prepare waybills, track to delivery, and close exceptions with tidy notes; maintain a packaging/supplies checklist.
• Pre-stage sample kits and small event packs as instructed; log withdrawals and returns.

6. 
CRM & Reporting

• Log guest/B2B interactions with preference tags and next actions.
• Deliver a concise Friday ops report: sales by SKU snapshot, stock cover (weeks), AR aging highlights, reservations summary (fills/no-shows), and event notes.

7. 
Events Admin

• Manage RSVPs/confirmations, monitor payment status, prepare print files (tasting mats/cards), and compile post-event reconciliation packs.

Minimum Qualifications

• Clear written English; reliable internet; tidy file/version hygiene
• 1+ year in retail/e-commerce/F&B back-office or operations/admin
• Invoicing or AR follow-ups, courier bookings, stock counts, and website/admin updates
• Google Sheets (FILTER, SUMIFS, VLOOKUP/XLOOKUP, simple pivots/data validation)

Preferred Experience

• POS export-to-physical count reconciliation
• Basic CRM logging and weekly reporting familiarity
• Events admin exposure (guest lists, confirmations, simple print files)
• Experience with a reservations platform (TableCheck, OpenTable, Resy, etc.)
• Genuine interest and experience in wine/hospitality or Japanese products/culture
• Possessing integrity, honesty, and sincerity, able to admit and address their own errors

How to Apply

Send your CV to

with the subject, "
AOC – [Your Name]
". A brief description of your interest in working with GMW as our AOC would be appreciated.

Equal Opportunity & Data Privacy

We welcome qualified applicants regardless of background. By applying, you consent to the processing of your personal data for GMW's recruitment for the role described herein, in accordance with Philippine law, including the Data Privacy Act of 2012 (RA

Quick Facts:

• Location:
  Remote (Philippines); occasional on-site in Makati City as necessary
• Workdays & Hours:
  Monday–Friday; 9:00 AM - 6:00 PM (1-hour lunch)
• Employment Type:
  Full-time employee; probationary up to six (6) months with written performance standards provided at hiring
• Compensation (monthly):
  PHP 22,000.00 to PHP 40,000.00, depending on experience, competence, and fit
• Performance Bonus:
   PHP 3, binary; per month basis; tied to KPIs)
• Statutory:
  13th-month pay; employer remittances to SSS, PhilHealth, and Pag-IBIG