Inbound and Outbound Sales Calls

2 weeks ago


Manila, National Capital Region, Philippines LOGOED Full time
The Role:

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
Ideal Profile:
  • You have at least 2 years experience within a Customer Success or Sales / Relationship Manager role, ideally within the Apparel & Sporting Goods, Ecommerce / Marketplaces and Software / SaaS industry.
  • You are highly goal driven and work well in fast paced environments
  • You are a self-starter and demonstrate a high level of resilience
  • You are a strong team player who can manage multiple stakeholders
What's on Offer?
  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent
  • Leadership Role


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