Call Center Technician

4 days ago

Manila, National Capital Region, Philippines PEAKE Technology Partners Full time $12,000 per year

Position Summary
: The Call Center Technician provides Tier 1 technical support, assisting customers with website access issues, browser troubleshooting, camera and audio setup, and other basic technical problems. This role demands excellent communication skills, a strong understanding of IT basics, and a commitment to customer satisfaction.

Key Responsibilities:

  • Answer inbound calls, emails, and chat requests promptly and professionally, ensuring a positive customer experience.
  • Troubleshoot and resolve technical issues related to website access, browser functionality, peripheral device configuration, and general IT inquiries.
  • Provide clear, step-by-step guidance to customers to resolve their issues, ensuring a high first-call resolution rate.
  • Maintain accurate and detailed records of customer interactions, resolutions, and follow-ups in the CRM system.
  • Participate in ongoing training and development sessions to stay updated on new technologies and troubleshooting techniques.
  • Meet or exceed performance metrics, including average handle time, customer satisfaction scores, and adherence to schedules.
  • Identify and escalate recurring technical issues to the PH Lead for further investigation and resolution.

Qualifications
:

  • High school diploma or equivalent; technical certification in IT support or related fields preferred.
  • Previous experience in technical support or customer service roles, with a focus on troubleshooting browser issues, camera issues, logon and security issues.
  • Strong communication, analytical, and problem-solving skills.
  • Familiarity with common web browsers, audio/video configurations, and basic IT concepts are required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Willingness to work a schedule aligned with daytime US business hours, which correspond to overnight hours in the Philippines
  • Must have access to a reliable computer, a headset, and a stable high-speed internet connection suitable for video calls and troubleshooting tasks

Salary
: $1,200 USD per Month

Powered by JazzHR

UbILjVPHML

  • Call Center

    4 days ago

    Manila, National Capital Region, Philippines Cloud T@lents Pte Ltd Full time ₱150,000 - ₱250,000 per year

    Job OverviewWe are hiring Call Center Representatives to assist customers with inquiries, payments, and basic support related to parking services and digital applications.ResponsibilitiesAnswer calls, emails, and chats from customers.Provide information about parking services, payments, and mobile app usage.Assist in resolving basic customer concerns and...

  • On Call In-House Aircon Technician Lead

    2 days ago

    Manila, National Capital Region, Philippines MaxLogic Full time ₱104,000 - ₱130,878 per year

    WE ARE HIRINGOn-Call In-House Aircon Technician LeadCompany: Maxlogic Corporation281-D San Fernando St., Brgy. 284 San Nicolas, ManilaWe are looking for an experienced and reliable Aircon Technician Lead to join our growing team on an on-call / in-house basis.Qualifications:Preferably with NC II (RAC – Refrigeration and Airconditioning)...

  • Head Technician

    4 days ago

    Manila, National Capital Region, Philippines Anchor Land Holdings Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    JOB SUMMARY:The Head Technician is responsible for the maintenance and operation of electrical and mechanical systems and equipment in the building or property.SCOPE OF WORK:1. Plumbing / TechnicianCarry out all job orders from the Property Management Office, all complaints, calls, and requests from tenants, unit owners, and other departments in relation to...

  • Call Center Agents

    4 days ago

    Manila, National Capital Region, Philippines TORCH Solutions Full time $20,000 - $30,000 per year

    We areseeking talented and customer-focused individuals to join our dynamic team as Call Center Agents. In this work-from-home role, you will be the voice of our company, providing exceptional customer service and support to our valued clients.Key ResponsibilitiesHandle inbound customer calls with a friendly and professional demeanourRespond to customer...

  • Call Center Agent

    4 days ago

    Manila, National Capital Region, Philippines Neksjob Ayala Full time ₱30,000 - ₱300,000 per year

    Neksjob Ayala is hiring a Full time Call Center Agent role in Legazpi Village, NCR. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: ₱25,000 per monthQualifications:6 months of call center experienceHigh School or Senior High School graduateBasic computer...

  • Call Center Agent

    2 weeks ago

    Manila, National Capital Region, Philippines Neksjob Mckinley Full time ₱250,000 - ₱450,000 per year

    Neksjob Mckinley is hiring a Full time Call Center Agent role in Manila, NCR. Apply now to be part of our team.Job summary:Flexible hours available 1 year of relevant work experience required for this role Expected salary: ₱25,000 per month Qualifications: -1 year Non BPO Customer service is such as service crew, waiter, barista, receptionist, sales...

  • Call Center Agent

    4 days ago

    Manila, National Capital Region, Philippines Clu Forwarding Services Full time ₱156,000 - ₱312,000 per year

    Customer Service Representative Up TO 26KStart Date: September 2 and 29 | Virtual Hiring Process OnlyWhy Join Us?100% Virtual Hiring Process – No need to visit our office1-Day Application Process – Fast and hassle-freeNo Final Interview – Get hired quickerWhat are we looking for?At least have 12months Call Center ExperienceHMO + Life Insurance +...

  • Dialysis Technician

    4 days ago

    Manila, National Capital Region, Philippines HOSPITAL OF THE INFANT JESUS Full time ₱150,000 - ₱250,000 per year

    DUTIES AND RESPONSIBILITIES:Renal / Dialysis techniciana. Prepares the hemodialysis machines to be used by schedules patient by disinfecting and rinsing the machines before the actual procedures.b. Primes the dialyzer and bloodlines of each patient before the procedures as situation calls for it.c. Assists the machine technician in setting the alarm set and...

  • Outpatient Call Center Representative

    4 days ago

    Manila, National Capital Region, Philippines CASM Limitlessli LLC Full time ₱250,000 - ₱500,000 per year

    At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.The Opportunity:We are seeking a dedicated and...

  • Call Center Agent

    4 days ago

    Manila, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱200,000 - ₱400,000 per year

    Why You Should Apply:BIG Chance to Get Hired – No prior experience necessary.Competitive Salary up to ₱23,000 + Night Differential and Incentives.₱15,000 Signing Bonus (SOB).1-Day Hiring Process – Get hired quickly and start your career fastOpen to newbies, fresh graduates, and those with no prior call center experience.At least a High School...