Call Center Representative

2 days ago

Manila, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

About the role

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented Call Center Representative to join our dynamic team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our valued clients. This full-time position is based in Metro Manila and will involve handling a wide range of customer inquiries and requests.

What you'll be doing

  1. Answering incoming calls from customers in a professional and courteous manner
  2. Listening attentively to customer concerns and queries, and providing appropriate solutions or escalating issues as necessary
  3. Maintaining detailed records of customer interactions and ensuring all necessary information is captured accurately
  4. Collaborating with cross-functional teams to resolve complex customer issues
  5. Adhering to all company policies, procedures, and service level agreements
  6. Continuously improving your product knowledge and customer service skills through training and development opportunities

What we're looking for

  1. At least a Senior High School graduate
  2. Strong communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  3. Excellent problem-solving and critical thinking abilities
  4. Proficient in using computer systems and various software applications
  5. Adaptable and able to work effectively in a fast-paced, dynamic environment
  6. Passionate about delivering exceptional customer service and enhancing the overall customer experience

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive compensation, opportunities for career advancement, and a range of benefits to support your well-being and work-life balance.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, with a strong focus on delivering excellence in customer service. Our company has a rich history of success, and we are dedicated to driving innovation and growth in the industry. Join our team and be a part of something truly exceptional.

Apply now for this exciting opportunity to become a Call Center Representative at FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION'.

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