Trainer Call Center

10 hours ago

Manila, National Capital Region, Philippines Empower Full time ₱300,000 - ₱600,000 per year

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Trainer Call Center will create an engaging learning environment for Empower Workplace Solutions (EWS) Participant Services and Empower Personal Wealth (EPW) Call Centers. Prepares new hires to be ready to take calls. Utilizes their call taking experience and Empower Up (internally developed training program) training materials to facilitate interactive learning environments, conducted both in person and in virtual classroom settings.

What you will do

  • Facilitate training in alignment with adult learning theory and provide a high-impact, interactive environment
  • Provide input for development and implement learning curriculum that is consistent with current trends and best practices
  • Track new hire performance during classroom time using the New Hire Weekly Report
  • Through one-on-one coaching, track, analyze and report learning curriculum effectiveness by examining participants' job performance
  • Manage project resources (people and material) to ensure deliverables are completed in scope and on schedule
  • Ongoing development, researching industry standards and best practices and embracing new technologies
  • Partner with Call Center to keep informed of process changes, quality standards, and other changes through side-by-sides
  • Responsible spending on supplies for call center classes

What you will bring

  • Bachelor's degree in Business or related field, or equivalent work experience
  • 3 - 5 years of practical business experience and call experience
  • Knowledge and understanding of Empower Participant Services Call Center required (e.g. CSAS, CIRRUS, EASY)
  • Intermediate skill level in MS Word, Excel, and PowerPoint
  • Strong motivational and interpersonal skills
  • Demonstrated ability to work both independently and within a collaborative team environment
  • Strong classroom management, organization and time management skills required
  • Fluent in English
  • Ability to work an overnight shift
  • FINRA 6 required within established timelines
  • FINRA fingerprinting required

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

  • BPO Trainer

    4 days ago

    Manila, National Capital Region, Philippines Star Digital Marketing Solutions Full time ₱300,000 - ₱360,000 per year

    BPO TRAINERJob Summary:We're looking for an experienced and engaging Call Center Trainer to develop and deliver training programs that enhance the skills and knowledge of our customer service representatives.The ideal candidate will have a strong background in call center operations, excellent training and facilitation skills, and a passion for helping...

  • Call Center

    2 days ago

    Manila, National Capital Region, Philippines Verde Oro East Plaza, Taytay Rizal Full time ₱21,500 - ₱29,500 per year

    HIRING NOW Call Center Agents – Northgate Alabang SiteLooking for a fresh start? Join our growing team in Northgate AlabangWe're hiring Call Center Agents for Voice and Non-Voice Accounts — no BPO experience requiredWhat We Offer:Salary Range: ₱21,500 – ₱29,5001-Day Virtual Hiring Process – fast and easyFree Medical and Paid Training (Day 1)Open...

  • Call Center

    4 days ago

    Manila, National Capital Region, Philippines Remote VA Full time ₱150,000 - ₱250,000 per year

    Position OverviewWe are seeking a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is critical in ensuring smooth day-to-day operations by supporting scheduling functions, patient communications, audits, and various administrative tasks. The ideal candidate thrives in a fast-paced...

  • Call Center Operations Director

    2 days ago

    Manila, National Capital Region, Philippines Simera Full time

    We are seeking a highly experiencedCall Center Operations Director—ideally with previous Call Center Director experience—to lead and optimize our BPO operations in Manila. This is a hands-on leadership role responsible for managing all aspects of our call center teams and operational performance, with a focus on technical support (Level 1 and Level 2)....

  • Call Center Representative

    2 days ago

    Manila, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

    About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is seeking a talented Call Center Representative to join our dynamic team. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our valued clients. This full-time position is based in Metro Manila and will...

  • Call Center Supervisor

    4 days ago

    Manila, National Capital Region, Philippines ImageNetLLC Full time ₱1,200,000 - ₱2,400,000 per year

    Call Center Supervisor (Internal Job Posting)Position SummaryThe Call Center Supervisor will be directly responsible for overseeing day-to-day call center operations, with a specific emphasis on revamping and driving the Quality Assurance (QA) program. This role requires a hands-on leader who will serve as a Subject Matter Expert (SME), conduct and track QA...

  • Call Center agent

    4 days ago

    Manila, National Capital Region, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱100,000 - ₱150,000 per year

    About the role We are seeking an experienced Call Center Agent to join our dynamic team at FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' in Metro Manila. As a non-voice Call Center Agent, you will be responsible for providing exceptional customer service and sales support to our clients. This is a full-time role that offers a...

  • Senior Call Center Operations Manager

    4 days ago

    Manila, National Capital Region, Philippines Simera Full time ₱1,500,000 - ₱2,500,000 per year

    We are seeking a highly experiencedSenior Call Center Operations Manager—ideally with previous Call Center Director experience—to lead and optimize our BPO operations in Manila. This is a hands-on leadership role responsible for managing all aspects of our call center teams and operational performance, with a focus on technical support (Level 1 and Level...

  • Call Center Team Lead

    2 days ago

    Manila, National Capital Region, Philippines Marie France Bodyline International, Inc. Full time ₱300,000 - ₱600,000 per year

    JOB SUMMARY:The Call Center Team Lead shall lead oversee the section in ensuring the efficiency of the Customer Care Specialists in handling all social media inquiries, telephone inquiries and converting the acceptable number of inquiries into actual bookings and shows.JOB DESCRIPTION:Spearheads the telemarketing function of the Call Center Section in...

  • IT Technical Trainer

    2 days ago

    Manila, National Capital Region, Philippines UpSkill MNL Full time ₱100,000 - ₱120,000 per year

    The IT Technical Trainer is responsible for the delivery of Power Platform (Power Apps and Power Automate) training to WTW colleagues across businesses and geographies. The IT Technical Trainer will design, develop and facilitate online training and will create supplemental training materials as needed (i.e., user guides, videos, job aids, graphics) that...