Senior Operations Manager

1 day ago

Angeles City, Central Luzon, Philippines Tasq Staffing Solutions&prev=search&pto=aue Full time $6,000 - $8,000 per year
About the job Senior Operations Manager - Banking and Finance Account (Clark) | Onsite | For Pooling

Requirements:

  • Bachelor's degree graduate, any field.
  • A minimum of 4 years in a leadership role.
  • Minimum experience of 8 years with customer service in the BPO/BPM industry
  • Knowledge of Microsoft Products like Outlook, EXO, Teams, SharePoint, Share drive/OneDrive
  • Microsoft 365 Troubleshooting Experience
  • Strong knowledge of defined contribution plans necessary
  • Preferably with background or knowledge in Banking and Financial.
  • Amenable to work in shifting/nightshift schedule in Clark.
  • Amenable to work onsite

Responsibilities:

  • Manages a staff of TLs cross site; Provides guidance, training and motivation as necessary to develop staff; Evaluates and counsels personnel; Sets performance standards, reviews performance, provides feedback, administers disciplinary action and recommends wage increases in accordance with all applicable HR policies and procedures
  • Strategizes with Client Services and Recordkeeping Services to set goals and objectives for key client relationships; Partners to assess client needs and provide appropriate reporting on goals and metrics; Routinely attends Recordkeeping Services and Client Services forums to educate on global Participant Services trends
  • Develops and recommend changes to departmental policies and procedures to meet changing business needs; Works closely with other members of management to develop and implement staffing and operational plans; Participates in the development of short- and long-range goals for the department
  • Utilizes dashboard metrics to identify and initiate workflow changes to ensure a high level of efficiency in terms of quality and productivity; Follows DMAIC methodology to lead projects to effect permanent change
  • Provides technical support to PSAs, TLs and partnering business areas; Proactively supports all parties in analyzing and resolving participant issues and trending to identify client issues and develop solutions; Acts as the liason for Client Services and pulls in Line Managers and Training as deemed appropriate when client issues surface

  • Senior Operations Manager

    4 days ago

    Angeles City, Central Luzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

    Senior Operations Manager RoleWe are seeking a highly skilled and experienced Senior Operations Manager to lead our team. This individual will be responsible for overseeing the day-to-day operations, managing teams, and driving business growth.This is a leadership role that requires strong organizational, communication, and problem-solving skills.The ideal...

  • Senior Operations Excellence Manager

    3 days ago

    Angeles City, Central Luzon, Philippines beBeeService Full time ₱800,000 - ₱1,200,000

    Job OpportunityA dynamic and goal-oriented professional is sought to join a group of driven and hard-working individuals in the role of Senior Manager for Service Excellence. This opportunity enables you to build a fulfilling career and contribute to achieving success through skillful execution and experience.The Lean Six Sigma Process Improvement Manager...

  • Senior Billing Operations Manager

    5 days ago

    Angeles City, Central Luzon, Philippines beBeeBilling Full time ₱500,000 - ₱800,000

    Job Title: Senior Billing AnalystDescription:We are seeking an experienced professional to oversee the entire billing process, ensuring accuracy and efficiency. The ideal candidate will have a strong understanding of billing principles, revenue recognition standards, and billing systems.Key Responsibilities:Oversee end-to-end billing processes, including...

  • Senior Account Manager

    1 day ago

    Angeles City, Central Luzon, Philippines Boomering Inc Full time ₱75,000 - ₱85,000 per year

    This is a remote position.Position Title: Senior Account Manager Work Set-up: Work from Home Salary: 6:00 am – 3:00 pm PHT Schedule: Php 75,000.00 – Php 85, As a Senior Account Manager, you will lead strategic client engagement efforts within the aged care sector, overseeing high-level recruitment planning and client growth initiatives....

  • Operations Assistant Manager

    1 day ago

    Angeles City, Central Luzon, Philippines Teleperformance Full time $40,000 - $60,000 per year

    Job Description:General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including remote customer service.Call center-based customer support in response to a high volume of low complexity inquiriesCustomer issues analysis and resolution...

  • Senior Billing Operations Manager

    1 day ago

    Angeles City, Central Luzon, Philippines beBeeBilling Full time ₱900,000 - ₱1,200,000

    Position OverviewWe are seeking a billing operations manager to lead our team in ensuring accuracy, efficiency, and compliance with billing policies and procedures.The ideal candidate will have experience in billing operations, accounts receivable management, or related financial roles, with a minimum of 4 years of managerial experience. They should possess...

  • Operation Manager

    1 day ago

    Angeles City, Central Luzon, Philippines DCD Foods Franchising OPC Full time $40,000 - $60,000 per year

    About the role We are seeking an experienced Operation Manager to join our team at DCD Foods Franchising OPC' in Pulung Maragul, Angeles City, Pampanga. As an Operation Manager, you will be responsible for overseeing the day-to-day operations of our branch area, ensuring efficient and effective delivery of our products and services. This full-time role is...

  • Operations Manager

    1 day ago

    Angeles City, Central Luzon, Philippines VXI Global Solutions Full time $40,000 - $80,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Duties and Responsbilities The position is responsible for managing day to day operations and execution of programs. Supervises multiple Sr./ Team Leads (4 -8 direct reports). Responsible...

  • Operations Manager

    1 day ago

    Angeles City, Central Luzon, Philippines Allegiant Manpower Group Solutions Inc. Full time ₱360,000 per year

    -An Operations Manager oversees the day-to-day activities of an organization or department to ensure efficient and effective operations. They are responsible for optimizing processes, managing resources, and driving performance to achieve organizational goals. This role often involves supervising teams, managing budgets, and ensuring quality...

  • Operations Manager

    4 weeks ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time

    Position Title: Operations ManagerWork Set Up: On-siteSchedule: 8:00 PM to 5:00 AM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:As the Operations Manager, you will play a pivotal role in optimizing the operational and commercial performance of the team. Your focus will encompass performance...