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Senior Account Manager

2 weeks ago

Angeles City, Central Luzon, Philippines Boomering Inc Full time ₱75,000 - ₱85,000 per year

This is a remote position.

Position Title: Senior Account Manager
Work Set-up: Work from Home
Salary: 6:00 am – 3:00 pm PHT
Schedule: Php 75,000.00 – Php 85,

As a Senior Account Manager, you will lead strategic client engagement efforts within the aged care sector, overseeing high-level recruitment planning and client growth initiatives. This leadership role demands an experienced professional with a deep understanding of recruitment operations, client relationship management, and performance optimization.
You will serve as a trusted advisor and escalation point for key aged care accounts, while mentoring junior Account Managers and collaborating across departments to drive service excellence, compliance, and revenue growth. Your ability to balance big-picture thinking with hands-on execution will be critical in achieving both team and organizational goals.

JOB DESCRIPTION FOR A SENIOR ACCOUNT MANAGER

Responsibilities as a Senior Account Manager:


• You will be accountable for strengthening client partnerships, driving business expansion, optimizing recruitment processes, and leading cross-functional initiatives. A strong commercial acumen, analytical mindset, and proactive leadership style are essential in this role.

• Your Responsibilities as a Senior Account Manager would be:
Strategic Recruitment & Workforce Planning:

• Lead strategic staffing discussions with clients, identifying trends and forecasting long-term needs.

• Design and implement tailored workforce plans to reduce unfilled shifts by at least 30% in target locations.

• Collaborate with Recruitment and Talent Acquisition teams to align sourcing strategies with evolving client demands.

• Monitor service delivery through Deputy and other tools to ensure accuracy, efficiency, and client satisfaction.

• Provide insights and feedback to continuously improve sourcing, rostering, and shift-fill strategies.

• Ensure weekly e-shots and reverse marketing efforts support pipeline development and business acquisition targets.
Client Growth & Relationship Leadership:

• Act as the senior relationship owner for top-tier aged care clients, handling escalations and overseeing service satisfaction.

• Drive quarterly strategic reviews with clients, providing analytics, performance trends, and solution roadmaps.

• Spearhead new business acquisition by onboarding at least 3–4 new facilities per quarter in partnership with the Sales Team.

• Identify cross-selling opportunities and drive upsell strategies across multiple facilities within existing accounts.
Team Leadership & Coaching:

• Mentor and support junior Account Managers by sharing best practices and providing training on client engagement, compliance, and recruitment strategy.

• Serve as a key contributor in team-wide meetings and performance reviews, ensuring alignment with department KPIs.

• Model professional excellence and accountability across all communication and service delivery touchpoints.
Compliance, Operations & Analytics:

• Oversee and enforce 100% candidate compliance, collaborating with the Compliance and QA teams.

• Ensure JobAdder (CRM) and Deputy are maintained with high data integrity and used for effective forecasting.

• Develop and present executive-level reports summarizing account health, growth potential, and service risks.

• Lead or co-lead special projects focused on operational improvement and client satisfaction.
Qualifications as a Senior Account Manager:


• Bachelor's degree in Human Resources, Business, Healthcare Management, or related field.

• Minimum 3–5 years of proven experience in account management, preferably within the healthcare or aged care staffing sectors.

• Demonstrated success in client retention, strategic planning, and team leadership.

• Proficiency in recruitment and CRM systems (e.g., JobAdder, Deputy).

• Exceptional communication, negotiation, and analytical skills.

• Ability to lead initiatives, drive decisions with data, and manage complex client requirements.

• Resilience, adaptability, and a growth-oriented mindset.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.


• Genuinely caring Leadership Team

• Competitive salary package

• Company-provided full set-up for desktop/laptop with a back-up internet

• Free pre-employment Medical Assessment (T&C apply)

• HMO on the first day of hire

• 15 Vacation Leaves and 5 Sick Leaves

• Annual Performance Reviews

• Unlimited Employee Referral Incentives

• Employee Loan Facilities

• Social Clubs and Interest Workshops

• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.

• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.

Website:
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers