Senior Operations Excellence Manager

1 day ago

Angeles City, Central Luzon, Philippines beBeeService Full time ₱800,000 - ₱1,200,000
Job Opportunity

A dynamic and goal-oriented professional is sought to join a group of driven and hard-working individuals in the role of Senior Manager for Service Excellence. This opportunity enables you to build a fulfilling career and contribute to achieving success through skillful execution and experience.

The Lean Six Sigma Process Improvement Manager leads and executes Lean Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope Lean-related business challenges, conduct fact-based analyses, and develop actionable recommendations to drive business impact through improvements in cost, customer experience, and demand management.

  • Ensure timely delivery of project results meeting agreed-upon metrics or goals.
  • Structure identified business challenges logically.
  • Mentor Project Managers on Lean Six Sigma and general project management skills.
  • Act as a key driver for change within aligned business units, supporting project execution, toll-gating, and helping them learn, understand, adjust, and grow with the business Lean Six Sigma transformation.
  • Conduct in-depth analyses, including data collection, analysis, and synthesis of data to generate key insights for projects or Lean deployment strategies.
  • Develop presentations for senior management to facilitate discussions on project or program progress, results, and assistance needed from them.
  • Generate insights based on tools, including customer interviews, desk research, discussions with Lean experts, focus groups, and surveys.
  • Ensure disciplined, data-driven, well-documented approaches to improving end-to-end operational performance led by the voice of the customer.
  • Quantify impact of projects on financials, productivity, and customer experience.
  • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.
  • Provide hands-on leadership to Project Managers and Associates.
  • Build a strong team and develop them to their full potential.
  • Recognize obstacles preventing others from achieving their goals and intervene to find resourceful ways to remove them.
  • Develop and maintain relationships with senior leadership.
Required Qualifications
  • Bachelor's degree.
  • Six Sigma and/or Lean Sigma trained and/or certified.
  • PMP / Prince 2 trained and/or certified would be an advantage.
  • At least 5 years of experience in Lean Six Sigma or related continuous improvement areas.
  • Experience in change management, stakeholder management, and influencing people without authority.
  • Experience in managing Lean Six Sigma projects and driving results.
  • Strong oral and written communication, interpersonal, presentation, and organization skills.
  • Ability to communicate with all levels of staff, management, and senior leadership.
  • Proven ability to work in ambiguity.
  • Highly motivated to take ownership and drive initiatives with minimal direction.
  • Demonstrated ability to lead and motivate teams of 3 or more high-performing individuals.
  • Capacity to think strategically and innovatively.
Benefits

All your information will be kept confidential according to EEO guidelines.

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