Senior Billing Operations Manager

Job Title: Senior Billing Analyst

Description:

We are seeking an experienced professional to oversee the entire billing process, ensuring accuracy and efficiency. The ideal candidate will have a strong understanding of billing principles, revenue recognition standards, and billing systems.

Key Responsibilities:

1. Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
2. Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
3. Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
4. Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
5. Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
6. Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
7. Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
8. Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
9. Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
10. Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
11. Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
12. Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business Administration or related field.
• 5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment.
• Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software).
• Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations.
• Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies.
• Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment.
• Experience with process improvement initiatives, automation projects, and system implementations is a plus.
• Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations.

Benefits:

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Shuttle services, company retreats, off-site events, and other rewards

Others:

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.