COO Academy Knowledge Manager

22 hours ago

Makati City, National Capital Region, Philippines ING Full time $90,000 - $120,000 per year
  • REQ
  • 28/08/2025
  • HR Epertise
  • Makati City, Filipijnen
  • ING Hubs

The Knowledge Manager is the overall in – charge of the Functional Group's Knowledge – related activities and initiatives – from design, implementation and evaluation; working closely with the COO Academy Lead and business leads. This role will cover Implicit Knowledge requirements: value chain, clients, product lifecycle, regulations, ING network, IT architecture, market trends, service & change management and function – specific learning requirements.

  • Implement knowledge management strategy including mechanisms and activities for capturing, organizing and developing information, knowledge and stories from the Academy, Process Eperts, SMEs and employees in general
  • Drive initiatives which will help employees to easily access and use knowledge
  • Create and/or implement effective tools for evaluating, assessing and communicating the impact of knowledge management efforts
  • Through training, coaching and support, enable the business embed best-practice approaches to information and knowledge management into all areas of their work
  • Champion knowledge activities on the ground and ensure participation and involvement from all stakeholders
  • Maintain and ensure sustainability of Knowledge capture and transfer activities through the knowledge portal, development and administration of assessment tests, formation of communities of practice, social and gamified learning, working closely with CoEs, SMEs and Support Groups
  • Innovate current knowledge tools and assets – in line with the business and people agenda
  • Identify ways to showcase the energy and innovation within the group and encourage learning across the membership
  • Represent COO Academy in Management meetings and planning sessions
  • Facilitate knowledge sharing sessions / learning programs
  • Provide timely reports and updates on Knowledge Management initiatives

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Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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