COO Academy Learning Consultant for Data Analytics

• REQ
• 26/08/2025
• HR Epertise
• Makati City, Filipijnen
• ING Hubs

The COO Academy

The COO domain contributes to giving customers a superior eperience and putting sustainability at the heart of everything we do through four enablers.

The COO Academy provides a comprehensive learning platform designed especially for all professionals working in the COO domain. My COO Academy is dedicated to supporting all COO employees in their growth and development. Whether you're involved in transaction processing, KYC, analytics, customer support, or any other operations function.

Our purpose is "We make the difference by enabling an environment that inspires our COO employees to grow and develop themselves into highly skilled & engaged teams which are fit for the future."

Our strategy is to bring learning to life. We combine strong curriculums with a practical and fleible learning approach. Our learning eperiences include on the job assignments, collaboration and self- paced learning activities. Always easy, engaging and rewarding.

We have a vacancy for a Learning Consultant within the COO Academy for the area of Data and Analytics.

Your new role:

As Learning Consultant you will be working under the area of Data & Analyticsto support COO staff. You will manage and deliver projects according to the agreed plans, contracted deliverables and the agreed scope. You will also oversee the management of activities of the project delivery teams to ensure deliverables are being completed to defined epectations. You will maintain frequent and detailed communication with all members of the team to ensure clarity at all times; as well as identifying, communicating and where necessary escalating deviations from plan without unduly affecting the stated objectives and benefits and maintain clarity. It is also epected for you to proactively manage foreseen project risks and mitigate issues as they arise, implementing

What are you going to do

• Eecute the learning process from all projects; carry out an internal review with the delivery team and actively seek feedback from clients and stakeholders; implement any corrective actions to ensure continuous improvement
• Manage project administration tasks and create & maintain the project stage document
• Undertake any other project management duties as required.
• Work with senior learning consultants to support the delivery of Data and Analytics COO Academy's learning initiatives as well as on individual tasks and assigned responsibilities
• Be responsible for the full learning life cycle, so you can epect your role to be varied while fully utilizing your epertise across multiple disciplines including (but not limited to) learning needs analysis, design and development, facilitation, testing, virtual instruction and stakeholder engagement
• Eperience in data-related areas—such as data management, protection, governance, operations, or analytics (e.g., data science, advanced analytics, machine learning)—is preferred but not required.

You will work together daily with eperts in Data and Analytics, as well as with other Academy learning consultants, content developers and trainers. You will keep an eye out for learning trends and developments, best practices, and innovations relevant to (ING's) Operations practices. You will process changes and feedback to training content in a timely manner.

How to succeed

We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Furthermore, you:

• Are currently based in Manila
• Have eperience in a dynamic Learning environment
• Can write and verbally communicate effectively ,
• Are keen to collect feedback to improve the learning content
• You are a networker and know how to build a learning community
• You are creative and curious
• You are eager to learn & eplore

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.