COO Academy Content Developer for Data

• REQ
• 26/08/2025
• HR Epertise
• Makati City, Filipijnen
• ING Hubs

Learning Content Developer for Data & Analytics | [Job Grade 15-16]

The COO Academy

The COO domain contributes to giving customers a superior eperience and putting sustainability at the heart of everything we do through four enablers.

The COO Academy provides a comprehensive learning platform designed especially for all professionals working in the COO domain. My COO Academy is dedicated to supporting all COO employees in their growth and development. Whether you're involved in transaction processing, KYC, analytics, customer support, or any other operations function.

Our purpose is "We make the difference by enabling an environment that inspires our COO employees to grow and develop themselves into highly skilled & engaged teams which are fit for the future."

Our strategy is to bring learning to life. We combine strong curriculums with a practical and fleible learning approach. Our learning eperiences contain on the job assignments, collaboration and self- paced learning activities. Always easy, engaging and rewarding.

We have a vacancy for a Learning Content Developer within the COO Academy for the area of Data and Analytics.

Your new role

As a Learning Content Developer you will be developing Data & Analytics learning content to support COO staff. You will drive the content creation for multiple learning solutions, like instructor-led, Virtual Instructor Led Trainings (VILT), webinars, video, eLearning etc. With a primary focus on online/VILT Operations content creation. The core of your work will be to deliver the best quality learning content and impactful learning eperiences to our various learning target audiences of the whole COO domain. Net to this we want to build a learning community within COO, so networking to find inspiring Operations colleagues and part-time trainers is also part of your job. So we can host inspiring COO learning events. Lastly we would like you to be a marketeer of all the learning solutions we provide to our target audience.

What are you going to do

You will produce COO Academy courses on time and aligned with the yearly Learning Plan. With focus on skill based development for everyone in the COO Domain for the capabilities: Driving Change, End-2-End process management & Customer Eperience. Net to this you will create learning content for the roles of: Change Eperts, Process Eperts & Customer Journey Eperts.

You will create engaging training across multiple mediums and multiple learning styles, with focus on building E-learnings & Virtual Instructor Led Trainings. You will work together daily with eperts in (Customer) Operations, as well as with other Academy learning content developers and trainers. You will organise knowledge transfer sessions with Trainers on the developed content. You will keep an eye out for learning trends and developments, best practices, and innovations relevant to (ING's) Operations practices. You will process changes and feedback to training content in a timely manner.

Eperience in data-related areas—such as data management, protection, governance, operations, or analytics (e.g., data science, advanced analytics, machine learning)—is preferred but not required.

How to succeed

We hire smart people like you for your potential. Our biggest epectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

Furthermore, you:

• Are currently based in Manila
• Have eperience in a dynamic Learning environment

• Know how to create engaging (blended) learning solutions

• Can write effective copy, instructional tet, audio and video scripts

• Are keen to collect feedback to improve the learning content
• You are a networker and know how to build a learning community
• You are creative and curious
• You are eager to learn & eplore
• You know how to market learning solutions in an appealing way

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.