IT Support

1 week ago


Makati City, National Capital Region, Philippines Microbase Inc Full time
  • Provide IT support and troubleshooting for various issues
  • Perform application installation, configuration, and data validation
  • Handle and monitor support tickets; escalate issues as needed
  • Ensure all concerns are resolved within agreed SLA timelines
  • Maintain and execute standard operating procedures
  • Generate daily, incident, and technical reports
  • Log all support requests through the designated ticketing system
  • Provide remote and onsite support for assigned projects
  • Update IT forms (e.g., hardware receipt, pull-out, technical reports)
  • Monitor on-hold tickets and manage equipment reservations
  • Willing to be deployed to various project sites as required

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