Customer Service Representative

2 weeks ago

Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱150,000 - ₱250,000 per year

We are seeking detail-oriented and customer-focused individuals to join our team as full-time Customer Support Agents. This role focuses on handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

  • Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
  • Provide follow-up support through email when necessary.
  • Maintain professionalism and accuracy in communication across all channels.
  • Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
  • Ensure timely responses, with at least 80% of chats answered within 3 minutes.
  • Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
  • Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
  • Adhere to established processes and service level agreements (SLAs).

Qualifications:

  • At least a High School Graduate; College level or Graduate preferred.
  • Prior customer service or BPO experience is an advantage but not required.
  • Strong written communication skills with excellent grammar and clarity.
  • Ability to multitask effectively while maintaining accuracy and quality.
  • Comfortable using multiple digital platforms and communication tools.
  • Strong problem-solving skills and a customer-first mindset.

Performance Metrics:

  • Productivity SLA: 80%+ of chats answered within 3 minutes.
  • Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines ActionLabs IT Services Phils. Corp Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionActionLabs IT Services Phils. Corp. offers a wide range of services including Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solutions. We are the leading Authorized Service Partner (ASP) for well-known global brands. Our commitment is to provide top-tier support...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative Job DescriptionPosition Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or in-person.Key Responsibilities:Respond promptly and...

  • Customer Service Representative

    4 days ago

    Makati City, National Capital Region, Philippines Best Reliable Resources Full time ₱150,000 - ₱250,000 per year

    About the role Our client, Best Reliable Resources, is seeking a motivated Customer Service Representative to join their busy call centre in Makati City, Metro Manila. This is a full-time position that will involve handling inbound customer queries and providing exceptional service to every caller.What you'll be doingRespond to inbound customer calls in a...

  • Customer Service Representative

    14 hours ago

    Makati City, National Capital Region, Philippines Agile Tech Ops Inc. Full time ₱900,000 - ₱1,200,000 per year

    Position: Customer Service Representative (HVAC Support)Type: Full-Time | Hybrid (3x Onsite 2x WFH)Location: Makati, PhilippinesSchedule: U.S. HoursAbout the Company:We are a growing outsourcing and business services company providing professional back-office support to clients in the HVAC and property management industries. Our mission is to deliver...

  • Customer Service Representative

    15 hours ago

    Makati City, National Capital Region, Philippines East West Banking Corporation Full time ₱800,000 - ₱1,200,000 per year

    About the JobLocation: Makati CityCorporate Title: Customer Service RepresentativeWork Arrangement: OnsiteOur Customer Service team is looking for experienced professionals to join us in Makati City with the role of Customer Service Representative.In this role you will be the primary point of contact for addressing and facilitating all customer inquiries,...

  • Customer Service Representative

    2 days ago

    Makati City, National Capital Region, Philippines ALPHA INFINITY HOLDING CORPORATION Full time ₱250,000 - ₱500,000 per year

    Job Description: Customer ServiceRepresentative (CSR)Location: Makati City, PhilippinesEmployment Type: Full-Time | On-siteExperience Required: 2–3 yearsLanguages: English & Tagalog (Fluent)Company: AP Creative Advertising Corp.About the CompanyWe are a dynamic advertising and creative agency based in Makati, dedicated to building impactful campaigns,...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines Smartrade Full time ₱250,000 - ₱350,000 per year

    We are actively looking for a Customer Service Representative who can provide excellent support and assistance to our clients. This role is ideal for someone who enjoys helping others, communicates clearly, and thrives in a dynamic and fast-paced environment.Key ResponsibilitiesRespond to client inquiries via phone, chat, and email in a timely and...

  • Customer Service Representative

    17 hours ago

    Makati City, National Capital Region, Philippines Imagenet, LLC Full time ₱250,000 - ₱500,000 per year

    Job Title: Customer Service RepresentativeLocation: Makati (Onsite)About the Role:As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and support. Your primary responsibility is to efficiently coordinate Non-Emergent Medical Transportation (NEMT) for patients, ensuring timely...

  • Customer Service Representative

    1 week ago

    Makati City, National Capital Region, Philippines LE MEUR AESTHETICS Full time ₱200,000 - ₱300,000 per year

    Job Summary:The Customer Service Representative is the first point of contact for clients, responsible for providing excellent service through direct interactions, handling inquiries, managing appointments, and resolving client concerns.Key Responsibilities:Greet clients warmly in person and over the phone.Manage bookings, appointments, and schedule...

  • Customer Service Representative

    14 hours ago

    Makati City, National Capital Region, Philippines pro group electric bike and scooer Full time ₱288,000 per year

    Join Our Creative Team as a Customer Service Representative (CSR)Location: Makati City, PhilippinesEmployment Type: Full-Time | On-siteAre you passionate about connecting with people and delivering exceptional service? Do you thrive in a vibrant, creative environment? If so, we want to hear from youAbout UsAt AP Creative Advertising Corp., based in the heart...