Appointment Setter
2 days ago
Job Description: Appointment Setter (Outbound)
Position Title: Appointment Setter
Employment Type: Full-time / Part-time
Department: Sales / Marketing
Reports To: Outbound Team Leader
Overview
The Appointment Setter is responsible for contacting potential clients, qualifying leads, and scheduling appointments for the sales team. This role plays a key part in the lead-generation process by initiating communication, presenting basic information about the company's products or services, and ensuring a smooth handoff to the sales staff.
Key Responsibilities
- Make outbound calls, send emails, or conduct outreach through messaging platforms to prospective clients.
- Qualify leads based on provided criteria and determine their interest level.
- Schedule appointments, consultations, or demos for the sales team.
- Maintain accurate and up-to-date records of interactions in the CRM system.
- Follow up on warm leads and nurture interest until they are ready for a sales appointment.
- Answer basic questions about services/products and provide relevant information.
- Meet or exceed monthly KPIs such as call volume, scheduled appointments, and conversion rates.
- Communicate professionally and maintain a positive brand experience at all times.
- Collaborate with the sales and marketing teams to align messaging and improve lead quality.
Qualifications:
- High school diploma or equivalent.
- Strong verbal communication and interpersonal skills.
- Comfortable making a high volume of outbound calls.
- Basic understanding of sales principles and customer service.
- Good organizational skills and attention to detail.
- Ability to work with CRM tools (HubSpot, Zoho, Salesforce, etc.).
- Self-motivated, goal-oriented, and able to work independently or as part of a team.
Preferred
- 1+ year of experience in appointment setting, telemarketing, or sales support.
- Experience in lead generation or customer outreach roles.
- Familiarity with the company's industry (Telco Account)
- Strong objection-handling and negotiation skills.
Details:
- Salary is negotiable
- Complete Benefits + HMO Benefit
- Monday to Friday
- Morning Shift
- Office-based
- Start Date: January 2026
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
- Paid training
- Pay raise
Work Location: In person
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