Service Desk Analyst

3 days ago

Pasig, National Capital Region, Philippines InteLogix Full time ₱300,000 - ₱450,000 per year

KEY RESPONSIBILITIES:

  • Assist users experiencing technical problems with hardware, software, networking and computer related issues.
  • Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error.
  • Log, track, and maintain detailed incident reports on all calls.
  • Assist in monitoring of Branch and Home office technologies, network connectivity, and data line utilization.
  • Communicate with software and hardware vendors to request service, updates, and resolution of open tickets.
  • Maintain Help Desk procedures and training material.
  • Analyze incident reports, determine the cause, and make recommendations to reduce help line incident rate.
  • Adhere to Company attendance, punctuality, and meal and rest break requirements.
  • Maintain concentration and focus in order to meet performance goals.
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.

QUALIFICATIONS:

  • Bachelor's Degree in Information Technology or any related discipline
  • Minimum of three years in IT technical support
  • Self-driven, able to work independently as well as with a team
  • Excellent written and verbal communication skills
  • The ability to meet deadlines and deliver quality work in a fast-paced environment
  • Able to work remotely on a nightshift schedule following EST/CST

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