Team Lead Service Desk Support L1

JOB HIGHLIGHTSLife Insurance Coverage upon hiring.Career advancement based on performance.KEY RESPONSIBILITIESAcknowledge support tickets and responds to user requestsAcknowledge Calls or email concern by end usersFollow up on support tickets to ensure that the problem has been resolvedIdentify and analyze the fault and help user understand the issueTest the...

Company DescriptionWe suggest you enter details hereRole DescriptionThis is a full-time on-site role for a Front Desk Officer based in Ortigas. The Front Desk Officer will be responsible for reception duties, welcoming visitors, managing phone calls, and providing exceptional customer service. Daily tasks include handling office administration, operating...

The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...

Responsibilities:Greet and welcome visitors in a warm and professional manner.Answer, screen, and forward incoming phone calls promptly and efficiently.Manage the reception area to ensure it is tidy and presentable at all times.Handle incoming and outgoing mail, deliveries, and courier services.Schedule appointments and maintain calendars for meetings and...

Primary Purpose of RoleThe Service Desk Support Specialist is responsible for:Provide Level 1 & 2 IT store support to stores including NewStore POS and all associated systemsWork with the infrastructure team to provide level 1 & 2 desktop support to the Satellite Office, MHUB and the warehouseProvide general operational support to stores and the...

Job IntroductionAs a Collections team lead you will provide day-today work to the group, conducts workload study, plans activities, sets direction, and provides supervision to and evaluation of direct reports. Plays a pivotal role in overseeing and managing the collections department, ensuring efficient and effective debt recovery processes. Your...

KEY RESPONSIBILITIES:Assist users experiencing technical problems with hardware, software, networking and computer related issues.Ability to walk end user through diagnostic procedures to identify, resolve, or determine source of error.Log, track, and maintain detailed incident reports on all calls.Assist in monitoring of Branch and Home office technologies,...

Requisition Number: IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)#20 on Fortune's World's Best Workplaces list$9.2 billion in...

Technical Support Team LeaderNew Zealand-Based Technology CompanyA career with a leading New Zealand-based technology organisation offers the unique opportunity to work in a fast-growing environment at the forefront of intelligent transport solutions — enhancing road safety, improving productivity, and reducing environmental impact.Their mission is to...

Role OverviewThe CSR Team Lead is a front-line leader responsible for guiding, coaching, and supporting a team of Customer Service Professionals (CSPs) in a fast-paced, inbound financial services environment. This role balances people leadership with hands-on operational support, ensuring exceptional customer experiences while driving team performance,...