Admin Staff/Front Desk

2 weeks ago

Pasig, National Capital Region, Philippines Body Mechanic, Inc. Full time ₱250,000 - ₱500,000 per year

Job description:

The Admin Staff/ Front Desk play a pivotal role in ensuring the smooth operation of a Body Mechanic. This position combines administrative tasks with front desk responsibilities to provide exceptional customer service to patients while efficiently managing administrative duties.

Key Responsibilities:

  1. Reception Duties:

  2. Greet patients and visitors warmly and ensure they feel welcome.

  3. Manage incoming calls and emails, directing inquiries to the appropriate personnel.
  4. Schedule appointments and manage the appointment calendar efficiently.
  5. Verify patient information and insurance details accurately.

  6. Handle patient check-in and check-out procedures efficiently, ensuring all necessary paperwork is completed.

  7. Administrative Support:

  8. Maintain patient records and ensure they are accurate and up-to-date.

  9. Handle billing and insurance claims, including verifying coverage and processing payments.
  10. Coordinate with healthcare providers and insurance companies as necessary.
  11. Manage inventory of office and clinic supplies, ensuring adequate stock levels.

  12. Assist with basic accounting tasks, such as invoicing and petty cash management.

  13. Office Management:

  14. Ensure the reception area and waiting room are clean, organized, and welcoming.

  15. Coordinate maintenance and repairs for office equipment and facilities.
  16. Assist in maintaining compliance with healthcare regulations and clinic policies.
  17. Manage incoming and outgoing mail and packages.

  18. Perform other tasks and reports that may involve overall employee relations or general administrative activities.

  19. Patient Support:

  20. Provide information to patients regarding clinic services, procedures, and policies.

  21. Address patient concerns and inquiries promptly and professionally.

  22. Assist patients with completing necessary forms and paperwork.

  23. Team Collaboration:

  24. Collaborate with therapists and other clinic staff to ensure seamless patient care.

  25. Communicate effectively with colleagues to relay important information or updates.

Qualifications and Skills:

  • Have Education or training in healthcare administration is a plus.
  • Previous experience in a medical office or healthcare setting preferred.
  • 1-2 years experienced being in a front desk/receptionist area.
  • Strong communication in English Language and interpersonal skills, with a friendly and professional demeanor.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using computer software such as Microsoft Office and electronic medical records systems.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Knowledge of medical terminology and billing procedures is advantageous.
  • 6 working days

This job description outlines the primary responsibilities and qualifications for the role of Office Administrator and Receptionist in Body Mechanic. Adherence to company policies and procedures, as well as a commitment to delivering exceptional patient care, are essential aspects of this position.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

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