Specialist - NL Cards Disputes

2 weeks ago

Makati City, National Capital Region, Philippines ING Full time ₱1,200,000 - ₱2,400,000 per year
  • REQ
  • 26/08/2025
  • Customer Loyalty
  • Makati City, Filipijnen
  • ING Hubs

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

Cards Dispute Customer Loyalty Member (Subject Matter Epert/Senior Specialist) is responsible for handling of dispute requests from ING customers. They assess the customer's request for correctness and completeness, and analyze the data provided if they are eligible for compensation according to the strict procedures.

Key Responsibilities

  • Receives and checks completion of requirements prior dispute/chargeback processing.
  • Determine whether the customer is eligible for the compensation.
  • Monitors dispute response, thoroughly validates correctness of dispute response/ representment from acquiring banks, determines disposition and coordinates case feedback and resolution to pertinent units.
  • You should be able to recognize and handle fraud claims (return).
  • Actively initiates, contributes and supervises improvement processes within the team.
  • You will monitor and control quantity and quality of work in your own CLT.
    You should be able to handle comple- cases and will be a sparring partner for stakeholders.

Your place of work

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ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

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