
Operations Team Lead
11 hours ago
Operations Team Lead
Cebu City | Onsite | Shifting Schedule | Night Shift
Lead with Purpose. Inspire Excellence.
We're seeking a driven and experienced Team Leader to manage and empower a team of Customer Service Representatives for our Retail account. In this role, you'll oversee daily operations, coach and develop your team, and ensure top-notch service delivery that meets both client and company standards. If you're passionate about leadership and thrive in a fast-paced environment, we'd love to have you on board.
Qualifications:
- Completed at least 2 years in college or a bachelor's degree in any field (with valid proof)
- Minimum of 2 years of leadership or supervisory experience in a BPO setup (any LOB)
- Excellent communication, leadership, and problem-solving skills
- Proven track record in managing escalations and driving team performance
What's in It for You:
- Competitive base pay of ₱32,000
- ₱2,000 monthly allowance
- 20% night differential
- ₱7,500 quarterly performance incentives
- Comprehensive benefits package
Job Types: Full-time, Permanent
Pay: Php30, Php35,000.00 per month
Benefits:
- Health insurance
- Paid training
Application Question(s):
- Where are you currently residing?
- What is your Highest Educational Attainment?
- Please state total length of BPO Team Lead Experience.
- Do you have a Viber/WhatsApp account? If yes, kindly indicate account name and number.
Work Location: In person
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