BPO Trainer

2 weeks ago

Cebu City, Central Visayas, Philippines Global Healthcare Resource Full time ₱900,000 - ₱1,200,000 per year

General Functions

  1. Training Delivery

  2. Facilitate new hire training (communication skills, product/process knowledge, systems, and tools).

  3. Conduct refresher trainings and upskilling sessions for existing employees.

  4. Use a variety of training methods (classroom, virtual, role-plays, simulations).

  5. Curriculum Development & Maintenance

  6. Develop training materials, modules, and assessments aligned with client/organizational requirements.

  7. Update content regularly to reflect changes in processes, policies, or client expectations.

  8. Assessment & Evaluation

  9. Administer assessments (written, oral, practical) to measure learning outcomes.

  10. Track and report training performance, class progress, and attrition.

  11. Provide feedback and coaching to trainees who need additional support.

  12. Onboarding Support

  13. Help new hires transition smoothly into production.

  14. Work closely with operations, recruitment, and HR to ensure readiness for the floor.

  15. Coaching & Mentoring

  16. Provide one-on-one or small group coaching for employees who need performance improvement.

  17. Partner with Team Leaders/Operations Managers to identify skill gaps.

  18. Reporting & Documentation

  19. Prepare and submit training reports, attendance, and evaluation results.

  20. Maintain accurate training records for compliance and auditing.

  21. Collaboration

  22. Coordinate with Quality, Operations, and HR teams to ensure training effectiveness.

  23. Participate in calibration sessions to align on processes and standards.

  24. Continuous Improvement

  25. Collect feedback from trainees and stakeholders to improve training effectiveness.

  26. Stay updated with BPO industry trends, communication techniques, and learning technologies.

  • Trainer - BPO

    2 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱300,000 - ₱600,000 per year

    QualificationsBachelor's degree or equivalent experience preferred.At least 1–2 years of experience as a Trainer or Learning Specialist in a BPO or contact center environment.Strong facilitation and presentation skills, with the ability to engage adult learners.Excellent communication skills, both verbal and written.Job Type: Full-timePay: Up to...

  • Sales Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    Lead. Inspire. Succeed — Join Our Leadership TeamWe're looking for experienced and results-driven leaders to join our growing BPO team in the Philippines. If you have a passion for developing people, driving performance, and delivering excellence, this is your chance to make an impact in a dynamic and fast-paced environment. Step into a role where...

  • Process Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines HGS Offshore Staffing Solutions Full time ₱400,000 - ₱600,000 per year

    Role Overview:The Trainer & Quality Analyst plays a dual role, responsible for delivering effective training programs that enable new hires and existing employees to perform at their best, while also supporting quality assurance initiatives. This role ensures that customer service standards, process knowledge, and performance expectations are consistently...

  • Product Ready Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines ContactPoint360 Full time ₱250,000 - ₱500,000 per year

    Join our CP360 Family, todayFrom Maple Leaf to Cebu: Proudly Cebuano, Uniquely CanadianJoin Our Canadian-Inspired Team in Cebu: Embrace Excellence TogetherWhy Join ContactPoint360? At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just...

  • BPO Customer Experience Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱40,000 per year

    LOCATION: Cebu IT ParkPOSITION: Support & Leadership RolesWORK SET-UP: Pure OnsiteSCHEDULE: Night Shift / Shifting Schedule 24/7START DATE: Urgent / ASAP(POSITIONS & SALARIES)Sales Opeation Manager - Up to PHP90,000 BasicSales Coach - Open SalaryTeam Lead – Sales (Up to PHP 37,000)Team Lead – Healthcare (Up to PHP40,000)Team Lead – Retail (Up to...

  • TRAINER - Part Time (AI Automation)

    2 weeks ago

    Mandaue City, Central Visayas, Philippines Stacktrek Enterprise Inc. Full time ₱300,000 - ₱600,000 per year

    Job Title: Trainer (AI Automation)Employment Type: Part-timeLocation: Mandaue City, CebuWork Setup: On-site We're seeking a skilled part-time Trainer to educate users on leveraging AI automation in workflows. The ideal candidate will have hands-on experience with different workflow automation tools and excellent communication skills to train diverse...

  • Account/Process Trainer

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the job: Account/Process Trainer (Clark, Pampanga) | OnsiteWork Setup: Onsite (Clark, Pampanga)Shift: Shifting SchedulesResponsibilities:Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.Curriculum and Course Design: Demonstrates end-to-end understanding of course design...

  • Quality Analyst

    2 weeks ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱240,000 - ₱480,000 per year

    We are seeking a detail-oriented and performance-driven Sales QA Specialist to join our dynamic BPO team. This role is critical in ensuring the quality and compliance of our sales interactions, helping drive excellence across our operations.Cebu IT PARK | Return to office | Night shift/Graveyad | Onboard immediatelyMain Job Responsibilities:Monitor and...

  • URGENT Technical BPO Trainer

    2 weeks ago

    Angeles City, Central Luzon, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    Training & Development Delivery work focuses on delivering/providing training for the general workforce and targeted functional/technical areas including:Delivering training materials including presentation materials, training guides/manuals, course evaluations, etc.Coordinating training schedule based on training requirementsPositions on this level have...

  • Quality assistant manager healthcare BPO

    2 weeks ago

    Cebu City, Central Visayas, Philippines Kels global ventures Full time ₱720,000 - ₱840,000 per year

    Location: Onsite at Cebu IT ParkWork Timing: ShiftingSalary: 60,000 – 70,000 basic / 2,000 allowanceTarget start date: Immediately/AsapEducational/Professional Qualifications:● Bachelor's degree in any four-year course is required● Minimum of 5-7 years of progressive experience in a contact center environment.● Must have an experience in Healthcare...