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Customer Service Representative

3 weeks ago

Ayala Alabang, National Capital Region, Philippines YWA HUMAN RESOURCE CORPORATION Full time

Call Center Agent / Customer Service Representative

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries
  • Resolve customer complaints and issues efficiently
  • Provide accurate information about products and services
  • Document customer interactions in the system
  • Meet call handling, quality, and productivity targets
  • Escalate complex concerns when necessary
  • Maintain professionalism and a positive attitude at all times

Qualifications:

-High school graduate or equivalent

-Strong communication and listening skills

-Basic computer and typing skills

-Customer-service oriented mindset

-Willing to work in shifting schedules (if applicable)

-Call center experience is an advantage but not required