Customer Service Representative

3 days ago

Pasig, National Capital Region, Philippines Private Advertiser Full time ₱200,000 - ₱250,000 per year

We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives In this role, you will be the first point of contact for our customers—providing exceptional service and helping resolve issues in a professional and timely manner.

Key Responsibilities:

  • Handle inbound/outbound calls, emails, or chats from customers
  • Must be proficient in managing all three communication channels: phone calls, emails, and live chat simultaneously
  • Address customer inquiries, concerns, or complaints with empathy and accuracy
  • Provide information about products, services, or account status
  • Assist with order processing, billing issues, or troubleshooting
  • Document customer interactions in internal systems
  • Maintain a positive and helpful attitude throughout customer interactions

Qualifications:

  • At least HS (Old Curriculum) / SHS Graduate, College (Level, Undergrad or Graduate)
  • With or without BPO/CSR experience (experience is an advantage)
  • Excellent communication and interpersonal skills
  • Amenable to work on shifting schedules and onsite
  • Must be available to work fixed day shift schedules
  • Strong problem-solving skills and attention to detail
  • Basic computer navigation skills

Why Join Us?

  • Competitive salary and performance-based incentives
  • Opportunities for career growth and development
  • Supportive and inclusive work environment
  • Paid training provided

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